This article covers how to fix the issue if you're missing On Demand players like BBC iPlayer, ITV X, or All 4 with checks to try and fix your problem.
Steps to refresh available players
Network connection
Check your box is connected to your network:
- press the Home button
- go to Settings > Signal & Connection > Broadband Connection
- The status should be connected. If not, the box will automatically try to reconnect if there's no connection available
Accept the Terms of use
You need to accept our Terms of Use before accessing On Demand services on YouView through your broadband. To read our Terms of Use, and accept them:
- press the Home (or YouView) button
- go to Settings > Information & Reset > Terms of use > Accept
Check for updates
- press the Home (or YouView) button
- go to Settings > Information & Reset > Software Information > Update Software
- then Update Players & Apps
Scan for channels
Try re-tuning your BT TV box:
- press the Home (or YouView) button
- go to Settings > Signal & Connection > TV Channels > Re-tune Channels
Restart to force refresh
The next step is to try restarting your Smart Hub and BT TV box:
- disconnect the power supply from your hub and BT TV box. If you’re using Powerline Adapters, switch them off too
- wait for 10 seconds and then reconnect the hub
- when you have a solid broadband light on your Hub, if you use them, reconnect your Powerline Adapters and wait 10 seconds
- reconnect the BT TV box to the power supply
- now retry the On Demand player