Fix missing Freeview channels on EE TV

Follow these steps to get your missing Freeview channels back on your TV box.

Before you start:

check that your TV aerial cable is plugged into the RF IN port on your TV box
make sure the cable is secure at both ends

Retune your channels:

Press Home (or YouView) on your remote.
Go to Settings.
Select TV Channels.
Choose Retune channels and press OK.
Your channels should now appear.

If this doesn’t work

Check your aerial connection:

make sure the aerial cable is not loose or damaged
try reconnecting the cable firmly

Try another retune

repeat the steps above
wait until the scan fully completes

Still missing channels?

You may have a signal issue. If you need an aerial, we recommend a professional installation.
Our partner TSG can help: call 0844 247 0024 (Monday–Friday, 09:00–17:00).

Get more help

• Check your BT TV set-up guide

• Fix TV signal issues

• Contact the BT TV Helpdesk

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