Choose the type of channel you're having problems with, to get the help you need.
Free-to-air channels (channels numbers 1 to 199)
Extra TV channels (channels 300 to 599)
If you’re having problems viewing your subscription channels, then an error message will be shown. Check the error message here >
Your subscription channels are broadcast using your broadband. The channels you get depend on what EE TV package and add-ons you have. Can't watch or access subscription TV channels >
Problem watching TNT Sports on your EE TV box?
If it's just TNT Sports you're having trouble watching, we probably need to add this to your EE TV subscription.
Log in to My BT to check you have TNT Sports on your account here.