Choose the type of channel you're having problems with, to get the help you need.
Choose the type of channel you're having problems with, to get the help you need. Freeview channels (Poor quality/No picture, Missing channels). Extra channels (Poor quality/No picture, Can't watch or missing channels).
The TV help tool is available to all BT TV customers. When things go wrong, it can quickly get you up and running again. Please click the button below to get started:
Video: Channel problems on BT TV
Freeview channels (channels numbers 1 to 199)
Video: Bad quality or missing Freeview channels on BT TV
Extra TV channels (channels 300 to 599)
If you’re having problems viewing your subscription channels, then an error message will be shown. Check the error message here >
Your subscription channels are broadcast using your broadband. The channels you get depend on what BT TV package and add-ons you have. Can't watch or access subscription TV channels >
Video: Problems with connectivity
Problem watching BT Sport on your BT TV box?
If it's just BT Sport you're having trouble watching, we probably need to add this to your BT TV subscription.