Welcome to BT Broadband

It's great to have you! You'll find everything you need to get started here. Learn how to get started, activate your BT ID and track your order, plus get lots of great apps and extras.

Start using your online services and extras

Just activate your BT ID to start using your online services. Look out for your activate your BT ID email and click the link.

  • Manage your account
  • See your usage
  • View your bill
  • Get your extras

Track your order or change an appointment

We'll let you know when your order is on the way and your broadband service has been activated. But you can keep an eye on how we're getting on or change a scheduled appointment online with our order tracker.

Need help with anything?

Help setting up your Hub

Browse BT Hub user guides >

Top tips on improving your Wi-Fi signal

Improve my wi-fi >

Troubleshoot your broadband connection

Login to the Troubleshooter >

Need more help with broadband?

Browser broadband help >

Need help with anything else?

Browse all help >

Your extras

Download the My BT app

See your usage, pay your bill, test your broadband speed, check your order status or change appointments with the My BT app.

Access free BT Wi-fi

Get free unlimited internet access at any of our five million UK wi-fi hotspots.

Get free BT Cloud storage

Back up and share your photos, videos and files online and access them from anywhere.

Stay safe online with BT Virus Protect

Powered by award winning security experts McAfee™ Intel Security, BT Virus Protect offers protection from viruses and spyware for up to 15 of your PCs, Macs and now Android phones and tablets too.

Get BT Virus Protect >

Protect your family online with BT Parental Controls

Decide what content your family can access online and easily manage your controls.

Manage my BT Parental Controls >

Stop nuisance calls with BT Call Protect

BT Call Protect helps you stop those unwanted and nuisance calls. It's easy to set up and manage online and via the home phone.

Activate BT Call Protect >