If you or someone in your household has an impairment or disability, or needs extra support due to to personal circumstances, we're here to help make your BT products and services work for you.
Tell us about any disabilities or additional needs you have, request your bill in a different format, and learn about the financial support available to vulnerable customers.
Looking for a cheaper broadband and phone package? If you receive state benefits, you may be eligible for Home Essentials, our low-cost social tariff.
Learn more about Home Essentials
Find a home phone that meets your needs, or shop for accessories like Whole Home Wi-Fi.
Find out how to use your hearing aid with a phone, browse user guides for BT products, and more.
How do BT ensure that customers stay safe and connected?
Our ethos is that we are Here For You.
We’re Here For You and we will always do the right thing for you.
So, we’ve got 12,000 advisors across the country in our contact centres and retail and, as part of Here for You, we’re going to start training them to be curious, to listen, show empathy.
We want to ensure that customers get the best service when and where they need it most.
Many of our disabled or seriously ill customers are dependent on their landline. If it is faulty, they need it fixed urgently.
If our customers have money worries, we will always work out what’s best for them.
BT’s brand-new social tariff, Home Essentials, offers lower-price fibre and calls to everyone on Universal Credit.
This covers an estimated 4.6 million homes and Home Essentials is designed
to help reduce household costs, and help people get back on their feet after the pandemic.
I hate to think that some people are worried to use emails and texts.
Call Protect is a free service that blocks nuisance calls to a landline.
The service forwards calls from our list of known nuisance callers, straight to a junk voicemail.
There is amazing technology around today, which can make a massive difference to people with hearing loss.
A really great example is Relay UK, which has made a huge difference to the way deaf and hard of hearing people can interface with companies.
A Relay Assistant will type what the other person is saying. So that you can read the other person’s words in real-time.
And if you have difficulties speaking on the phone, the Relay Assistant will speak the words you type, so the other person can hear your words.
So, I hope that provides a useful overview of just some of the accessibility services BT provides. You can find out more on Here For You.
Read BT's vulnerability policy
Ask the BT Community