Making life easier for people with additional needs. Register with us to benefit from our support services and products.
Contact us if you're affected by any of the following:
Once you've registered your additional needs, we can:
help make things easier when you contact us
help you get the best value for money for your BT services
suggest new technology and gadgets to help you with everyday life
To learn more about BT's vulnerability policy, follow the link.
Already have a My BT account? From the Your details screen, go to Edit impairments.
Log in to register
Call us or message us to register your needs.
If you have hearing or speech needs, use the Relay UK service or contacting us using British Sign Language.
Contact us to register
Helping you or someone in your household with things like alternative bill formats, power of attorney, help with a bereavement, and more.
Managing your account
Keeping you and your household connected using Relay UK, British Sign Language service, and emergency text messages.
Help with communicating
Our staff are trained to support you whether it's in store, or one of the many ways you can contact us online.
In store and online help
We can help if you're struggling to pay your bills and get the best out of our services on a budget.
Mobile phones and home phones that can support your needs.
We're working with UK charity AbilityNet to help older people gain the skills and confidence they need to make the most of life in a digital world.
Ask the BT Community