Who we can help
Contact us if you're affected by any of the following:
- critical illness
- life events like unemployment and bereavement
- mental health conditions
- dementia and other cognitive conditions
- neurodiverse conditions
- speech or language impairments
- physical or motor impairments
- any degree of sight loss
- hearing loss
- literacy and numeracy needs
- financial hardship
Why register your needs?
Once you've registered your additional needs, we can:
help make things easier when you contact us
help you get the best value for money for your BT services
suggest new technology and gadgets to help you with everyday life
Register your additional needs
Log in to register
Already have a My BT account? From the Your details screen, go to Edit impairments.
Contact us to register
Call us or message us to register your needs.
If you have hearing or speech needs, use the Relay UK service or contacting us using British Sign Language.
Our services
Managing your account
Helping you or someone in your household with things like alternative bill formats, power of attorney, help with a bereavement, and more.
Help with communicating
Keeping you and your household connected using Relay UK, British Sign Language service, and emergency text messages.
In store and online help
Our staff are trained to support you whether it's in store, or one of the many ways you can contact us online.
Financial support
We can help if you're struggling to pay your bills and get the best out of our services on a budget.
Senior Skills programme
We're working with UK charity AbilityNet to help older people gain the skills and confidence they need to make the most of life in a digital world.