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Here For You

Making life easier for people with additional needs. Register with us to benefit from our support services and products.

Here For You

Making life easier for people with additional needs. Register with us to benefit from our support services and products.

Who we can help

Contact us if you're affected by any of the following:

  • critical illness
  • life events like unemployment and bereavement
  • mental health conditions
  • dementia and other cognitive conditions
  • speech or language impairments
  • physical impairment
  • any degree of sight loss
  • hearing loss
  • literacy and numeracy needs

Why register your needs?

Once you've registered your additional needs, we can:

help make things easier when you contact us

help you get the best value for money for your BT services

suggest new technology and gadgets to help you with everyday life

Register your additional needs

Log in to register

Already have a My BT account? From the Your details screen, go to Edit impairments.

 

Log in to register

Contact us to register

Call us or message us to register your needs.

If you have hearing or speech needs, use the Relay UK service or contacting us using British Sign Language.

 

Contact us to register

Our services

Managing your account

Helping you or someone in your household with things like alternative bill formats, power of attorney, help with a bereavement, and more.

Managing your account

Help with communicating

Keeping you and your household connected using Relay UK, British Sign Language service, and emergency text messages.

Help with communicating

In store and online help

Our staff are trained to support you whether it's in store, or one of the many ways you can contact us online.

In store and online help

Financial support

We can help if you're struggling to pay your bills and get the best out of our services on a budget.

Financial support

Supportive products

Mobile phones and home phones that can support your needs.

Supportive products

Need more help?