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Managing your account

Here you'll find information on how we can help you manage your account and the various accessibility features to make this as easy as possible.

Managing your account

Here you'll find information on how we can help you manage your account and the various accessibility features to make this as easy as possible.

Alternative formats for bills and other communications

Get your bills and other important information in a format that's convenient for you, from Braille and large print to audio CD.

View ways to get your bills and other communications

Power of attorney

If you wish to nominate a third party to help look after your account or make decisions on your behalf, you'll need to send us a power of attorney.

Find out what power of attorney we accept

Help with a bereavement

We'll make a difficult time as easy as possible for you. Tell us online or by phone what you'd like to happen with the account.

How to tell us about a bereavement

Have someone else manage your account

Change your role for an account online or add someone else's account to manage.

How to manage an account for someone else

Protected Services Scheme

By joining this scheme, you can prevent your service from being cut off if you don't pay your bill due to exceptional circumstances.

Learn more about the Protected Services Scheme

Call barring

There are a number of ways we can help with call barring:

  • premium rate numbers
  • restricting the numbers you can call from your home phone
  • setting a price cap on outgoing calls

Learn more about the call barring

Priority fault repairs

Get quick repairs any day of the year when you register for this free scheme. If your phone or broadband breaks, we’ll make fixing it a priority.

Get an urgent repair