Alternative formats for bills and other communications
Get your bills and other important information in a format that's convenient for you, from Braille and large print to audio CD.
Power of attorney
If you wish to nominate a third party to help look after your account or make decisions on your behalf, you'll need to send us a power of attorney.
Help with a bereavement
We'll make a difficult time as easy as possible for you. Tell us online or by phone what you'd like to happen with the account.
Have someone else manage your account
Change your role for an account online or add someone else's account to manage.
Protected Services Scheme
By joining this scheme, you can prevent your service from being cut off if you don't pay your bill due to exceptional circumstances.
There are a number of ways we can help with call barring:
- premium rate numbers
- restricting the numbers you can call from your home phone
- setting a price cap on outgoing calls
Priority fault repairs
Get quick repairs any day of the year when you register for this free scheme. If your phone or broadband breaks, we’ll make fixing it a priority.