Help and support

Coronavirus: Help and Support 

Because of coronavirus (Covid-19) our call centres are busier than usual, and many of our staff can't come to work. So if your issue isn't urgent, please try resolving it online. You can help us answer urgent calls. 


Coronavirus: Help and Support 

Because of coronavirus (Covid-19) our call centres are busier than usual, and many of our staff can't come to work. So if your issue isn't urgent, please try resolving it online. You can help us answer urgent calls. 


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BT Sport

With live events on hold for now, we have some options for you.

See your options >

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Billing 

You can check your bill and payments, and
manage your account online.

Log into My BT >

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Broadband

Staying connected is crucial. We can help you
fix broadband issues yourself.

Get help with connection problems >


Helpful links

Our response to the coronavirus

We’re doing everything we can to keep the nation connected – from giving unlimited data to every broadband customer, to helping kids learn at home.

Ask the BT Community 

Every week thousands of customers solve an issue by visiting the BT Community.  Our friendly forum experts are there to help you with queries about your BT products and services.


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