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Report and track your BT problem

Have a problem with your product or service? You've come to the right place. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running.


Report

Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit.

Report

Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit.

New Broadband customer?

Your broadband speed can vary for the first 10 days after connection as your line adjusts. Use our troubleshooter if you’re experiencing slow speed after this time.

Learn more about connecting to broadband


Track fault

Check the progress of your reported problem. 

Track a broadband fault

Track a landline fault

Track mobile repair

Check the progress of your mobile repair. 

Track repair

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