Report and track your BT problem

Important Notice

We’re currently making network improvements and this may cause temporary disruption to services. If you experience this, please wait 15 minutes and then restart your hub.

Have a problem with your product or service? You've come to the right place. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running.


Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status.


Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. If the problem can’t be fixed online you'll be able to arrange an engineer visit.

New Broadband customer?

Your broadband speed can vary for the first 10 days after connection as your line adjusts. Use our troubleshooter if you’re experiencing slow speed after this time.

Learn more about connecting to broadband

Track fault

Check the progress of your reported problem. 

Log in and track 

Track mobile repair

Check the progress of your mobile repair. 

Track repair

Need more help?