To set up your new BT TV you’ll need a few things:
✓ A BT TV box
✓ A BT Hub (with working broadband)
✓ A rooftop aerial
If you’ve not received your new BT TV box yet, click here to track your parcel >
If you’ve got everything you need, why not watch our easy-to-follow set up video for the BT TV Recordable TV box and 4K recordable TV box.
Alternatively, just follow these five easy steps to get connected.
Plug your aerial cable into the 'Aerial In' port on the back of the TV box. You'll need this to watch Freeview channels, like BBC and ITV.
Your aerial cable might already be plugged into your TV. If you want to loop the signal back into your TV from the TV box, you'll need another cable going from the 'Aerial Out' port to the back of your TV.
Please note that non-recordable TV boxes don't have an 'Aerial Out' port.
Connect the TV box to your TV with an HDMI cable. If you have more than one HDMI port on your TV, connect to 'HDMI 1'.
If your TV doesn’t have an HDMI connection then it won't be compatible with the non-recordable TV box or the 4K recordable TV box.
Firstly, make sure your broadband is working. The light on your hub should be blue.
You need to connect your TV box to broadband to get subscription channels, like BT Sport and Video on Demand. Direct Ethernet connection is the most reliable.
If it’s not blue, you can find more help with your broadband here >
If the light is blue, connect your hub to the TV box using the Ethernet cable. There’s a 10m cable provided.
If you can’t connect via the Ethernet cable, you can order some Mini Connectors. The connectors use the internal electrical wiring of your house to transmit the broadband signal from the hub to the TV box. Their performance depends on that wiring, so they might not be suitable for everyone; the best connection is always Ethernet.
Video: How to set up BT Mini Connectors
Connect the power pack to the back of the TV box. Plug the other end into your electricity socket and flip the power switch on the back of the box.
Please note that the non-recordable TV box doesn’t have an on/off switch.
Finally, hit the standby button on your remote or on top of the box. You’ll see on-screen instructions to finish the set up and you're ready to go!
If you can’t see anything on the screen, make sure you’re tuned into the right input or source using your TV remote.
Need more help?
In some locations your BT TV box can receive aerial signals from more than one transmitter. These may carry different versions of local TV, for example, BBC or ITV local news. If more than one TV region is detected during set-up, you'll need to pick the one you'd prefer.
Just be aware that choosing a different region where the signal is slightly weaker may affect the quality of your TV signal.
- You'll see the first region is highlighted - click OK on your remote to see the full list of regions available
- Use the ˄˅ arrow keys to change to your preferred region, then click OK
- Use the ˃ arrow to tab to ‘Finish’, then click OK
The channels from your selected region will now be found in their usual location in the Electronic Programme Guide (EPG), such as BBC1 on channel 1 or ITV on channel 3. Channels from the other non-selected regions will still appear in the EPG, but starting at 800.
In what order does the TV Box show the ‘Preferred Region’ options?
The list is based on the order regions are found during the channel scan. So the first in the list may not be the expected region, or it may be a distant one with poorer reception. It's not alphabetical or based on the strongest reception.
- Make sure everything is plugged in and connected as described in the five steps above
- Check that your TV is on the correct input by pressing the Source button on your TV remote control. This button usually has an icon (like the picture below), and can also be called ‘Input’, ‘Mode' or 'AV'
- Scroll through the different input options until you reach the correct input channel or see the BT TV screen. If you're not sure which input option to use, test each of them one by one
- If you're connecting through another device, like a VCR or DVD recorder, check that these are in standby mode or switched on
- Check that your cable connections are securely plugged in
If you're still having problems, contact the BT TV Help Desk. It will help if you can tell us what you've already tried.
This could be a problem with your aerial set up. Make sure you're using the right type of aerial and connector, and that the aerial cable is plugged in securely to the 'Aerial In' socket on your TV box.
Once you've checked this, re-tune your channels:
- Press the Main Menu button on your remote control then go to 'Settings'
- Select 'TV Channels' from 'Signal & Connection' and then 'Re-tune Channels'
- Your box will scan for channels again
If your box still isn't picking up any Freeview channels and you're using a rooftop aerial, you may need professional help with your aerial set-up. For more information please contact us >