This article will help you if you're having issues connecting devices to the Wi-Fi network on your Smart Hub 3.
What’s happening
After a recent firmware update, some customers using a Smart Hub 3 may find that certain devices or Wi‑Fi extenders won’t connect to the Wi‑Fi network.
If your wireless devices aren't connecting to your hub, setting the 2.4GHz channel can resolve the issue.
Find out more about setting the 2.4GHZ channel on your Wi-Fi.
If your device still won’t connect, try using Compatible Wi‑Fi. This can help older or less compatible devices connect more reliably.
Find out more about how to Set up Compatible Wi‑Fi.
We’re working to fix this. Some of our customers have found the following steps help:
- Restart your hub - turn your Smart Hub off, wait a few seconds, then turn it back on.
- Restart your extenders - if you use Wi‑Fi extenders, switch them off and then back on again.
- Restart your device - reboot any phone, tablet, laptop or other device that won’t connect.
Status update -11th June 12:00
Our engineers have identified the cause of the problem and are now in the early stages of rolling out a fix to affected Smart Hubs.
Need more help?
If the issue continues after trying the steps, please check back for updates while we work on a permanent fix.