This article will help you if you're having issues connecting devices to the Wi-Fi network on your Smart Hub 3.
What’s happening
After a recent firmware update, some customers using a Smart Hub 3 may find that certain devices or Wi‑Fi extenders won’t connect to their Wi‑Fi.
If your wireless devices aren't connecting to your hub, setting the 2.4GHz channel can resolve the issue.
Find out more about setting the 2.4GHZ channel on your Wi-Fi.
If your device still won’t connect, try using Compatible Wi‑Fi. This can help older or less compatible devices connect more reliably.
Find out more about how to Set up Compatible Wi‑Fi.
We’re working to fix this. Some of our customers have found the following steps help:
- Restart your hub - turn your Smart Hub off, wait a few seconds, then turn it back on.
- Restart your extenders - if you use Wi‑Fi extenders, switch them off and then back on again.
- Restart your device - reboot any phone, tablet, laptop or other device that won’t connect.
Status update - 5th June 5:25
The issue affecting some EE Broadband customers’ Wi-Fi is currently under investigation by engineers. You may notice some devices, such as smart TVs, cameras or speakers, disconnecting and reconnecting over time.
Further updates will be shared as soon as more information is available, and no action is required at this time.
Need more help?
If the issue continues after trying the steps, please check back for updates while we work on a permanent fix.