There are a few reasons why your bill may be higher than normal:
- you've been charged calls, tv or data that aren't included in your plan - (in the ‘What you’ve used’ section)
- one-off charges for equipment or engineer visits (in the ‘Account charges’ section)
- discounts or special offers - your discount period may have ended (if you got one)
- whether you still owe money from a previous bill (the ‘Previous balance’)
How to check your bill
Use this sample bill for help finding the charges on your bill
Tap or click on this sample bill to understand each part of your bill.