How can I pay my BT bill?

Coronavirus update

Our phone lines are very busy right now. So if your call isn't very urgent please use our online support. Learn more.

You can pay your BT Bill by:

  • Direct Debit
  • online (debit or credit card)
  • by phone (debit or credit card)
  • by bank transfer
  • at a PayPoint

You’ll get charged £7.50 if you don’t pay your bill.

Help if you can’t pay your bill or get to your usual PayPoint location

Contact us as soon as possible at 0800 0800 150. We may disconnect or restrict your service, or charge you, if you don't pay your bill.

Set up a Direct Debit

Set up a Direct Debit in My BT (or call us on 0800 44 33 11).

You’ll pay your whole bill amount every month when it’s due, which is usually 8 days after the date the bill is produced. This known as a ‘Whole Direct Debit’.

If you get a quarterly bill, you can set up a ‘monthly payment plan’. You’ll spread the cost of your bill making fixed monthly payments by Direct Debit, based on an estimate. We automatically adjust your payments if you’re paying for more or less than you’ve used.

Pay online 

Pay your bill on My BT with a debit or credit.

You can make a payment without logging in if you don’t have a My BT account.

By phone

Call 0800 44 33 11 to pay your bill by phone with a credit or debit card.

It might be helpful to have your bill when you call.

Bank transfer

Transfer to these bank details:

  • Account number: 00375853
  • Sort code: 20-00-00
  • Payment reference: use your BT account number

Pay by cheque

To pay by cheque you need to:

  • make cheques or Postal Orders payable to BT Payment Services Ltd
  • write your customer account number on the back
  • Include the payment slip from the bottom of your bill

Send the cheque and payment slip to:

PO Box 334
S98 1BT


You can use a BT payment card to pay your bill at any PayPoint outlet.

Find your nearest PayPoint outlet

You’ll need your bill and bar-coded payment slip. Please keep your receipts.

You can make part-payments towards your bill too, as long as you pay the full amount by the date requested on your bill.

Order a payment card

Contact us at 0800 800 150 from your home landline. You need your account number.

Can’t get to your usual payment point?

You can choose from one of the alternative payment method on this page if you can't travel to the Post Office, bank or any other PayPoint location.

If you can't pay your bill, contact us as soon as possible at 0800 0800 150. We may disonnect or restrict your service if you don't pay your bill.

What to do if we disconnect your service.

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