You've been charged for a full month
Your last bill may have charged you for a full month of service as usual, even if your service ends before the end of that billing period.
You’ll get refunded the difference within two weeks of leaving BT.
This charge is under each BT product in ‘Your regular charges’. Check where ‘Your regular charges’ are on your bill.
You may also have a cancellation charge on your bill, if you ended your contract early. Show cancellation charge on the bill.
How to check your bill
Use this sample bill for help finding the charges on your bill
Tap or click on this sample bill to understand each part of your bill.