Helping you make the most of BT

From managing your account to checking your bill and getting support, you’ll find lots of useful information below.

Helping you make the most of BT

From managing your account to checking your bill and getting support, you’ll find lots of useful information below.

Get the help you need

Manage your account with My BT

If you’re already with us, log in to My BT to manage your account. You can check your bills and usage, make payments, track orders and faults and much more.

Log in to My BT

Get support from our team

Whatever type of help you’re looking for, you’ll find lots of useful articles on our help pages. Or, if you need help over the phone, our team are ready to give you a hand.

Get more help

Ask the community for help

Got a question about our products or services? Or looking for a quick and easy fix? Check out our official support community and call on the knowledge of other BT customers.

Ask a question

Your connection comes first

We invest in the most reliable networks, plus the latest technology and products to make sure you stay connected. So you can get on with what you need to do. When you need to do it.

We’re innovating to improve your experience

Our hybrid broadband provides an unbreakable connection, backed up by EE’s award-winning mobile network. We’re also rolling out Full Fibre, the UK’s most reliable broadband technology, giving you speeds up to 25x faster than our standard fibre.

We care about your experience

Whether you need help setting up your connection or you’ve got technical questions, you’ll get the support you need online. We’ve got you covered.

We’re working to bring you greener broadband

renewable energy

We’re powered by renewable electricity – from our broadband and mobile networks to our 575+ high street stores.*

tonnes of CO2 saved

We refurbished over 400,000 bits of tech in 2020 and recycled over half a million more. That’s saved the same amount of CO2 as 6,000 flights from London to Tokyo.

plastic commitment

By 2025, 100% of our plastic packaging will be reusable, recyclable, compostable or removed all together.

Source: The Carbon Trust

*BT Group purchases renewable energy tariffs to power its UK stores, offices and mobile and broadband networks.

Learn new digital skills

Get new digital skills, whatever your age

Teach your kids digital skills and help them stay safe online with our great resources. Or want to update your own skills? We’ve got tools, guides and courses to help you get the most out of the digital age.

Get Skills for Tomorrow

BT Top Tech tips

Get helpful advice from famous faces

We’ve joined up with ITV and the likes of Claire Balding and David Walliams to deliver you Top Tips on Tech. It’s a series of videos and guides to help you learn about different technologies and how they can help you.

Explore Top Tips on Tech

Coronavirus installation update

Following the easing of restrictions, if you need an appointment for an installation, upgrade or repair you can now book one as normal.

Our engineers will still be taking precautions to help keep everyone safe. This will include contacting you before the visit to ask a few questions.

Read more coronavirus updates

UK's most reliable broadband technology:  
Ofcom UK Home Broadband Performance report September 2021. 

Speed comparison with standard fibre: 
BT Full Fibre 900 (average download speed 900Mb) is 25 times faster than BT Fibre Essential (average 36Mb). 

An unbreakable home connection with Hybrid Connect:
Available to BT fibre broadband customers. 4G coverage required. We’ll send you a Smart Hub 2 and a new Hybrid Connect device (if you don’t already have one). BT retains ownership of the equipment. It will take up to 175 seconds to connect you to the EE 4G mobile network.