Helping you stay connected
From lockdown learning, to tips on tech and support from our team, find out how we’re keeping you connected.
Coronavirus installation update
Most connections, upgrades, installations and repairs are still going ahead as normal, but engineer visits might be cancelled or delayed if an engineer needs to enter your home.
Remember, many of our packages can be installed without an engineer. We’ll just post you a hub and you can set yourself up without a home visit.
Get the help you need
Manage your account with My BT
If you’re already with us, log in to My BT to manage your account. You can check your bills and usage, make payments, track orders and faults and much more.
Get support from our team
Whatever type of help you’re looking for, you’ll find lots of useful articles on our help pages. Or, if you need help over the phone, our team are ready to give you a hand.
Ask the community for help
Got a question about our products or services? Or looking for a quick and easy fix? Check out our official support community and call on the knowledge of other BT customers.
BT’s Lockdown Learning
We know home schooling can be difficult. That’s why we’ve started a new support scheme to help children learn online while schools are closed due to Covid-19.
Free public wi-fi
We’re helping eligible pupils get online through over 5 million BT Wi-Fi hotspots. We’ll be offering wi-fi vouchers to schools and our charity partners, helping children stay in touch with their teachers during lockdown.
Unlimited mobile data
We’re working with the Department of Education to offer eligible children unlimited mobile data for online learning. The scheme starts at the end of January and runs until July. Please ask your school for details.
BBC Bitesize
From the end of January, all BT mobile customers can access BBC Bitesize without using any of their data. We’re looking to add more education sites, so check back later for more details.
Get new digital skills, whatever your age
Keep your kids learning, teach them digital skills and help them stay safe online with our great selection of resources. Or looking to update your own skills? We’ve got tools, guides and courses to help you get the most out of the digital age.
Get helpful advice from famous faces
We’ve joined up with ITV and worked with the likes of Clare Balding and David Walliams to deliver you Top Tips on Tech. It’s a series of videos and guides to help you learn about different technologies and how they can help you in times like these.
Updates to our stores
Our stores in England, Scotland & Northern Ireland are closed. Our remaining open stores in Wales are still following government guidance to keep you and our teams safe.
Check our storefinder to make sure your local store is open