Helping you stay connected
From lockdown learning, to tips on tech and support from our team, find out how we’re keeping you connected.
Coronavirus installation update
Most connections, upgrades, installations and repairs are still going ahead as normal, but engineer visits might be cancelled or delayed if an engineer needs to enter your home.
Remember, many of our packages can be installed without an engineer. We’ll just post you a hub and you can set yourself up without a home visit.
BT’s Lockdown Learning
We know home schooling can be difficult. That’s why we’ve started a new support scheme to help children learn online while schools are closed.
Free public wi-fi
We’re helping eligible pupils get online through over 5 million BT Wi-Fi hotspots. We’ll be offering wi-fi vouchers to schools and our charity partners, helping children stay in touch with their teachers.
Unlimited mobile data
We’re working with the Department of Education to offer eligible children unlimited mobile data for online learning. The scheme starts at the end of January and runs until July. Please ask your school for details.
BBC Bitesize
From the end of January, all BT mobile customers can access BBC Bitesize without using any of their data. We’re looking to add more education sites, so check back later for more details.
Manage your products in My BT
If you’re an existing customer, log in to My BT at www.bt.com/mybt or download the My BT app to manage your products, check your bills and usage, track orders and faults and much more.
Get some support from our team
Our team are on hand to provide 24/7 support. Visit www.bt.com/help/coronavirus-support or our community forum whenever you need them. Please use their knowledge to help you out.
Different ways you can pay your bill
If you normally pay at the Post Office, bank or any other PayPoint location, but can’t get there, please don’t worry.
We’re keeping you and your family safe
Keeping you and your family safe online is paramount to us. That’s why we’ve got over 3000 members of staff working on all things security at any one time. Discover all the ways BT can keep you safe during Covid-19.
Familiar faces offer helpful advice
We’ve partnered with ITV and worked with the likes of Clare Balding and David Walliams to deliver you Top Tips on Tech. A series of videos that show how technology can help you in times like these.
Keep your whole family online
Complete Wi-Fi extends your signal to every corner of your home, whatever size and shape it is, so everyone can stay connected.
We’ve got a range of different broadband packages and extras that can make your life easier during this time.
We’ll keep you entertained
We know being stuck at home can be hard. Keeping everyone happy when it comes to TV is part of the challenge.
Flexible BT TV lets you change and adapt your package every month based on what you and your household wants to watch.
Updates to our stores
Our stores in England, Scotland & Northern Ireland are closed. Our remaining open stores in Wales are still following government guidance to keep you and our teams safe.
Check our storefinder to make sure your local store is open