Coronavirus installation update
Our engineers are back on the road and working inside your homes again. Of course, keeping everybody safe is of the highest importance so we are taking extra precautions.
Remember, many of our packages can be installed without an engineer. We’ll post you a hub and you can set yourself up without a home visit.
Manage your products in My BT
If you’re an existing customer, log in to My BT at www.bt.com/mybt or download the My BT app to manage your products, check your bills and usage, track orders and faults and much more.
Get some support from our team
Our team are on hand to provide 24/7 support. Visit www.bt.com/help/coronavirus-support or our community forum whenever you need them. Please use their knowledge to help you out.
Different ways you can pay your bill
If you normally pay at the Post Office, bank or any other PayPoint location, but can’t get there, please don’t worry.
We’re keeping you and your family safe
Keeping you and your family safe online is paramount to us. That’s why we’ve got over 3000 members of staff working on all things security at any one time. Discover all the ways BT can keep you safe during Covid-19.
Familiar faces offer helpful advice
We’ve partnered with ITV and worked with the likes of Clare Balding and David Walliams to deliver you Top Tips on Tech. A series of videos that show how technology can help you in times like these.
Keep your whole family online
Complete Wi-Fi extends your signal to every corner of your home, whatever size and shape it is, so everyone can stay connected.
We’ve got a range of different broadband packages and extras that can make your life easier during this time.
We’ll keep you entertained
We know being stuck at home can be hard. Keeping everyone happy when it comes to TV is part of the challenge.
Flexible BT TV lets you change and adapt your package every month based on what you and your household wants to watch.
Coronavirus UK_Gov text messages
We’re working with the UK government to make sure you get the latest official advice and guidance on coronavirus via text message. These messages are sent by us, but we are doing this on behalf of ‘UK_Gov’. We have not shared any information we hold about you with the UK government to do this.
Updates to our stores
Though some stores are closed, our local experts are still here to help. Our remaining open stores are still following government guidance to keep you and our teams safe.
Store Closures
- Bangor (Wales)
- Wrexham: Eagles Meadow
- Wrexham: Hope St
- Blackwood
- Bridgend
- Cardiff: St David's
- Cwmbran
- Haverford west
- Llanelli: Park Trotter
- Llantrisant
- Newport: Friars Walk
- Swansea: Fforestfach
- Swansea: Oxford Street
- EE in Argos - Cardiff Bay
- EE in Argos - Colwyn Bay
- EE in Argos - Merthyr Tydfil Cyfarth
- Abergavenny
- Aberystwyth
- Caerphilly
- Enjoy Hub - Cardiff
- Monmouth
- Neath: Green St
- Pontypridd
- Port Talbot