Prices may change at any time during the contract
Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 31.35p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/legalstuff.
BT Mobile Extras
With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed is not available on BT Business Mobile plans.
Data and minute add-ons
These add-ons run on a 30 day rolling contract until you cancel them. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time
A UK Add-On covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. (So if you buy a 500MB Add-On 10 days before the date of your next bill, it'll cover the data you use for those days and the previous 20). The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.
If you don't want your UK Add-On to renew automatically, you'll need to contact us to cancel it before the date of your next BT Mobile bill. (You can still carry on using it until the date of your next bill and we won't charge you again). Any unused allowance won't carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won't transfer or refund UK Add-Ons. They're for your personal use and subject to BT Mobile Service terms and conditions.
BT Reward Card Terms
BT Reward Card is available to new and existing BT Mobile customers ordering the service through bt.com, excluding BT employees.
Available on single SIMs and the first SIM in each Family SIM plan; excludes re-grades & re-contracts.
You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Your BT Reward Card could take up to 30 days from claim date to arrive.
On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order. The card is a non-reloadable prepaid card with no cash access (ATM or cash back). The BT Reward Card can be used at most merchants which display the Mastercard® acceptance mark until the funds on the card are depleted or until the card expiry date. Unspent funds which remain on the card after expiry date printed on the card cannot be redeemed. The card cannot be used at any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals), for subscriptions automated periodic payments, to withdraw cash via cashback ATM, foreign exchange bureaus, gambling, or any illegal goods services. The prepaid card offer is open to UK residents only, over the age of 18.
Your BT Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd company's registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.
Broadband BT Reward Card will be sent to the installation address. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you'll have to pay an early termination charge. You can see details at: bt.com/termcharges
All services are subject to BT's standard terms and conditions which are at bt.com/legalstuff
There is no cash alternative for BT Reward Cards. The BT Reward Card can be replaced if lost or stolen for a £3 fee.
If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. BT reserves the right to remove the offer at any time. BT Reward Cards are subject to suppliers own terms and conditions.
BT Halo Broadband benefits
Our Price Promise: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation plus 3.9%. See bt.com/prices for more information.
Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2: available to BT Halo 2 customers who don’t already have one.
Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances.
BT Halo Mobile benefits
Fastest 4G speed: your actual speed will depend on factors such as your mobile coverage, demand and location.
No Limits Plan:New and existing BT Halo customers taking selected BT Mobile plans. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. 150 calls or 1000 minutes a month to 0845 and 0870 numbers.
12 months featured SIM Only offers: Available between 10/12/2021 to 26/05/2022
4GB SIM – Monthly price £8 a month for BT Broadband customers; £13 a month for non-BT Broadband customers.
12 months featured Family SIM offers: Available between 10/12/2021 to 26/05/2022
4GB SIM x2 – Monthly price £14 a month for BT Broadband customers; £19 a month for non-BT Broadband customers.
Mobile plan prices may change at anytime during the contract.
Available to new and existing customers (excludes business). Payment is by direct debit and subjective credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage, and demand. One minute minimum call charge. begin 084,087, 09 and 118 have access charge of 31.35p per minute plus a service charge set by the company you call.
Terms and conditions - EE and BT are part of the BT group
Your EE mobile contract will be with EE Ltd. Your BT Broadband contract is with BT Plc and is unaffected.
BT Broadband customers joining EE are entitled to one special offer per BT account. The Special Offer can either be an Exclusive Deal or a 10% discount off EE plans. Accounts must be registered in same name and address. New EE customers only. Consumer plans only. Cannot be used in conjunction with any other offers unless expressly stated. Offers are non-transferable.
From time to time BT Broadband customers will be able to access EE deals that are not available to any other customers.
10% off EE
Available to BT Broadband customers when joining EE on a pay monthly handset or 12 months or more SIM only plan. Discount applied after any other valid offer on the monthly price of the EE plan only – excludes upfront device cost, out of bundle call charges and all other costs. Discount applied after sale and your broadband service is active and will show on EE bill. No cash alternative.