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Welcome to BT

We've put together a few things to get you started as a new customer.
Track the progress of your order using your reference number and postcode, or log in to My BT.

Welcome to BT

We've put together a few things to get you started as a new customer.
Track the progress of your order using your reference number and postcode, or log in to My BT.

Make life easier with My BT

My BT lets you check your usage, manage your bills and take control of your account online or using our app.

Set up your online account by creating your BT ID.

Create BT ID

Set up your new kit

Person setting up BT broadband in their home, plugging in the last cable.

Set up BT Broadband

Follow our step by step guide to setting up your new BT hub. Once you’re up and running, connect your devices to wi-fi with your new network details.

Set up BT Broadband

Couple happily cuddled up watching BT TV on the sofa.

Set up BT TV

BT TV is more than your TV box. Get the information you need to set up, sign in to your on-demand services, download My BT on to your TV and more.

Set up BT TV

Person looking at and happily using their BT mobile phone

Set up BT Mobile

Get your phone ready for your new SIM card. Find out how you can keep your number, set up and activate your new SIM.

Get started with BT Mobile

 

Make sense of your first bill

Your first bill will arrive soon after your service goes live and is usually higher than expected.
To understand these charges, take a look at our bill explainer.

Learn more with bill explainer

 

Protect your family, devices and files

We want to look after the things that matter to you.
Take a look at some of our free products available to you.

Device screens showcasing the My BT app and some of the features on offer. Viewing your account and products and your wi-fi networks and settings.

 

Download My BT app

Access your details, check your usage and manage your payments.
Wherever you are, whenever you want it.

Download the BT Wi-Fi app on iOS Download the BT Wi-Fi app on Android

Device screens showcasing the BT Wi-Fi app. Featuring maps of wi-fi hot spots near you along with the address and distance.

 

Access free BT Wi-Fi

Get unlimited internet access at any of our
18 million wi-fi hotspots worldwide.

Download the BT Wi-Fi app on iOS Download the BT Wi-Fi app on Android

Need more help?