Tips if you're connecting over Wi-Fi:
- Try another Wi-Fi connection.
- Connect directly to a BT Hub whenever possible.
- Try moving nearer to the Wi-Fi signal.
- Ask other users of the same connection to stop downloading large files.
- If your device is capable, try connecting using an Ethernet cable.
Tips if you're connecting over a 3G or 4G mobile connection:
- Try connecting over Wi-Fi where possible.
- Move to find a stronger signal.
- Try checking mobile coverage on your mobile provider's website.
- Close or uninstall other apps that are running on your device. Data storage apps in particular use a lot of data.