What will Happen Next?
Steps to your new broadband and Digital Voice:
- you’ll receive your invitation to move
- we’ll check if you need any extra Digital Voice equipment
- we’ll be in touch to organise an engineer appointment for your Full Fibre installation
- if you need a new hub, one will be sent through the post
- on your installation day a BT engineer will set up your Full Fibre broadband and your digital phone service
Need help setting up your equipment?
More help with Full Fibre Broadband and Digital Voice services
Find out more about How your Full Fibre Broadband is installed
What happens to your Digital Voice service if the power cuts out
If there is a power outage or your broadband fails, you’ll be unable to make calls using Digital Voice, including calls to 999. You’d experience this if you have a cordless phone plugged into a power supply. You’ll still be able to use a mobile phone, which should be charged at all times. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150.
Do I have to pay extra for Digital Voice?
No, there’s no charge. We also won’t change your contract length, or increase the cost of your service when your contract ends.
Does my current phone need to be next to my Smart Hub?
If you plug your phone into a telephone socket that's not near to your Smart Hub, that's ok. You can use a Digital Voice Adapter to connect them. You can order an adapter from bt.com/DVequipment.
Looking for more information, check out More help with your Digital Voice service
If you need extra support
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