What will happen next?
Timescale of change:
- you’ll received your invitation to move
- we’ll check if you need any extra Digital Voice equipment
- if you need a new hub one will be sent through the post
- on your switchover day simply plug your phone into your router - you’re ready to go!
Need help setting up your equipment?
More help with Digital Voice
What if I need help with setting up?
For help with setting up just call us on 0330 1234 150.
What happens to my Digital Voice service if my power cuts out?
If there is a power outage or your broadband fails, you’ll be unable to make calls using Digital Voice, including calls to 999. You’d experience this if you have a cordless phone plugged into a power supply. You’ll still be able to use a mobile phone, which should be charged at all times. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150.
Do I have to pay extra for Digital Voice?
No, there’s no charge. We also won’t change your contract length, or increase the cost of your service when your contract ends.
Does my current phone need to be next to my hub?
If you plug your phone into a telephone socket that's not near to your Hub, that's ok. You can use an Digital Voice Adapter to connect your phone to your Digital Voice service. You can order an adapter from bt.com/DVequipment.
We have more help for your new Digital Voice service.
If you need extra support
Here For You
Find out how BT makes life easier for people with additional needs.
Get in touch
Call us to tell us about your additional needs, disabilities or telecare devices.