Upgrading your home phone if you don’t have broadband

This article will take you through the simple steps of the upgrade to your home phone service.

We're upgrading your home phone service

To make sure you continue to get the best possible service, we're upgrading your current home phone service to Home Phone Standard at no extra cost.

What happens next

Here's what you can expect during your landline upgrade:

1. You'll receive a notification confirming your upgrade to Home Phone Standard.
2. On your upgrade date, your phone service may be unavailable for up to one hour during a six-hour maintenance window.
3. Once the upgrade is complete, you'll receive an automated call to let you know the work has been successfully carried out.
4. Your landline upgrade is then complete and ready to use.

Common questions about moving to Home Phone Standard

Will my phone still work if my power cuts out?
Yes, if your phone works today in a power cut it will continue to after your Home Phone Standard upgrade.

Do I have to pay extra for Home Phone Standard?
No, your call package and line rental will remain the same.

Do I make calls the same way after the upgrade?
You must add the area dialling code for the number you're calling - local or national calls.

Why does my first bill look different?


You pay for your phone service in advance, so your first bill after the upgrade may look different. You'll see a credit for any advance charges on your old service and a charge for your new service. These will cancel each other out.

Your new phone service features a Voicemail service
Voicemail is included with your new phone service. If you miss a call or you're already on a call, callers can leave a message.

If you have a new message, you'll hear an interrupted dial tone. To listen to your messages, dial 1571 from your home phone.

Find out more on our Voicemail help page.

If you need extra support

Get ready for the digital landline switchover

Here’s everything you need to know - Connected Together.

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