This article will take you through the simple steps of the upgrade to your home phone service.
We're upgrading your home phone service
To make sure you continue to get the best possible service, we're upgrading your current home phone service to Home Phone Standard at no extra cost.
- As you don't have broadband with us, we need to upgrade your landline service to make sure you can continue to make and receive calls, now and in the future.
- You’ll keep your existing phone number if you have one already. You won’t need any new equipment or phones, and you won’t need to take broadband for this.
- The way you make and receive calls will stay the same, however, you’ll need to add the area code to all outgoing calls. If you have contacts saved on your phone, you might need to update these with area codes, too.
Your new phone service features a Voicemail service. If you currently have BT Voicemail set up, the new service will automatically be available to you, so callers can leave a message if you’re unable to answer or are on another call. You can also expect an
interrupted dial tone when someone has left you a message. If you didn’t have Voicemail prior to your switch over, then this is available with your new home phone service, but this will need to be turned on for you to use. You can find more information on voicemail.
What happens next
Here's what you can expect during your landline upgrade:
- An engineer will carry out work on this day remotely any time between 8am and 6pm. The work won’t take long - about an hour - and they shouldn’t need to come into your home.
- However, in the rare case an engineer discovers an issue, they may need to attend your property. Your services will still work after the switchover.
- During this time your home phone will be disrupted, so we recommend keeping a mobile handy or having someone to assist you on the day.
- Once the work has been successfully completed, you’ll receive a voice message on your updated home phone, from us, confirming that your phone line is all set up and ready to go.
Common questions about moving to Home Phone Standard
No, your call package and line rental will remain the same.
You must add the area dialling code for the number you're calling - local or national calls.
You pay for your phone service in advance, so your first bill after the upgrade may look different. You'll see a credit for any advance charges on your old service and a charge for your new service. These will cancel each other out.
Yes, if your phone works today in a power cut it will continue to after your Home Phone Standard upgrade.
If you need extra support
Get ready for the digital landline switchover
Here’s everything you need to know - Connected Together.
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