Digital Voice migration
If we've written to say your home phone is moving to Digital Voice, you'll be upgraded from the old copper network to a new broadband-based connection. There's no change to your plan or bill, and your number won't change either.
To move over, you just need to connect your home phone to your Smart Hub 2 on the switch date. See our instructions for setting up digital voice.
We’ll activate Digital Voice. On that day, all you need to do is connect your phone to your Smart Hub 2 and you can keep on making calls as normal. We’ll let you know the date of your switch soon.
No, there’s no charge. We also won’t change your contract length, or increase the cost of your service when your contract ends.
If you need new equipment it will arrive before your switch over day. We’ll let you know the delivery date.
No, switching to Digital Voice won't have a noticeable impact on your broadband service.
No, Digital Voice is not impacted by wi-fi strength.
Yes, your Hub needs to be switched on and connected to broadband.
Just connect the base unit of your main handset to your Smart Hub 2. Your other handsets will automatically connect.
If you have a number of normal phones (i.e., not Digital Voice phones) you'll need to use adapters. You can order one adapter for free from bt.com/DVequipment, or TEXT the word ADAPTER to 61998.
For help with setting up just call us on 0800 800 150.
We’d recommend that you don’t switch over to Digital Voice just yet.
If this is your situation, contact BT on 0800 800 150 or text the word ALARM to 61998. We'll stop the switch to Digital Voice, and text to let you know.