Digital Voice is our new home phone service for the next generation and beyond. Delivered through your broadband connection, it gives you an improved service and crystal-clear calls.
About Digital Voice
Here are some answers to help you
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What is Digital Voice and how can I get it? -
Moving to Digital Voice If you're moving to Digital Voice, you'll be upgraded to a new broadband-based home phone connection. Find out more about the switchover and your new equipment.
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Set up your Digital Voice service Follow these simple steps to set up your Digital Voice service, including connecting your hub and phone, and what happens when you switch over to Digital Voice.
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Set up and use a Digital Voice Adapter A Digital Voice Adapter lets you place your handset wherever it suits you best in your home for your Digital Voice service.
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Set up a Battery Back Up A Battery Back Up can power your BT Smart Hub and Openreach modem, so you can still make essential calls with the Digital Voice service.
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Digital Voice calling features How to manage Digital Voice calling features such as Voicemail, BT Call Protect, Call Display, Call Waiting, and more, with video and written help.
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Digital Voice handsets Find out more about available Digital Voice handsets and accessories for your service.
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Will my service work in a power cut? Your Hub needs power to make calls with Digital Voice. If your area has power cuts, you can buy a battery back-up unit (BBU) to maintain your service.
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Digital Voice: Fix a problem Whether it's issues with connecting calls, call quality, phone extensions or your Digital Voice handset, we have simple solutions to help you.
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Migrating contacts As a Digital Voice customer, your phone contacts are stored on your hub. So, if you're getting a new hub, you'll need to back up your contacts and restore them onto your new hub.