Fix a problem with your Digital Voice service

• Unable to make or receive calls

  Quick help if you're unable to make or receive calls using your Digital Voice service.

• Problems with a burglar alarm or health pendant

  Help if you're having issues with your burglar alarm or telecare devices after moving to the Digital Voice service.

• Problems with my calls

  Step-by-step advice for resolving call quality issues with your Digital Voice service.

• Problems with my handset

  Simple solutions for common issues with your Digital Voice handset.

• Problems with my service

  Answers to the most common issues you may have with the Digital Voice service, including making and receiving calls, problems with your phone or extensions.

• What does this message mean?

  If you're seeing or hearing a message, here are some quick, simple checks to help you understand what it means and what you need to do next.

• My extensions have stopped working

  Fix issues with home phone extensions, burglar alarms or health pendants after moving to Digital Voice.

• Problems with Battery Back Up

  Your Battery Backup (BBU) provides at least an hour of broadband service if there's a power cut. Learn how to troubleshoot if you have a problem with it.

• Broadband connection problems

  If broadband connection issues are affecting your Digital Voice service, here are some steps to diagnose and resolve them.