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All about 3 Way Calling

The UK’s ageing and unreliable copper landline network is being retired.
When BT contacts you, take action to avoid disruption to your home phone or broadband services

Further information and support are available on our Connected Together website, or by calling 0330 1234 150.

3 Way Calling is invaluable when three callers need to join a conversation. It's quick and easy conference calling - all three of you can have your say, and there's no need to make so many calls.

How much does it cost?

To view the cost of 3 Way Calling, go to the BT Consumer Price Guide. 

For Digital Voice, you can Add or remove Calling Features online.

Use 3 Way Calling

This is for customers with Digital Voice and Standard Home Phone services.

Setting up 3 Way Calling is simple:

  1. Dial the first number.
  2. Press the recall button on your telephone keypad. Wait for the dialling tone.
  3. Dial the second number. When the call is answered, press recall.
  4. Wait for the dialling tone, then press 3.
  5. To talk to each caller separately, press 2 instead of 3 when the second call is answered.
  6. To switch between callers: press recall, wait for the dialling tone, then press 2.

Ending your call:

  1. To end the call entirely, just hang up.
  2. To end the first call only: press recall, wait for the dialling tone, then press 5.
  3. To end the second call only: press recall, wait for the dialling tone, then press 7.

Do I need a special phone to use 3 Way Calling?

You'll need a touch-tone phone with a recall button (time break recall) to use the 3 Way Calling service. Our online shop sells a wide selection of touch-tone phones.

Download the BT Calling Features user guide (PDF doc, 170KB).

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