Caller Display shows you the caller's number, so you can decide whether to answer the call or let it go to your answering service. Caller Display also lets you take advantage of the BT Text service, which lets you send and receive texts on your landline. You'll need a fairly modern phone that works with the service.
If the caller is listed in your Address Book, then Caller Display will also display the name of the person trying to contact you.
Note that numbers will not be displayed if the call is from payphones, some switchboards, non-BT networks or where a caller's number is withheld.
This service does not guarantee the origin of the call. Customers are advised to be wary of fraudulent callers.
Caller Display is free for all of our customers.
Add or remove Calling Features online.
Can I take Caller Display and not register for the Telephone Preference Service (TPS)?
Yes, the choice is yours.
With Caller Display, what do I see if I get a call from a withheld number?
If a caller has chosen to withhold their number, Caller Display shows that the number is withheld.
You can stop receiving calls from withheld numbers by signing up for Anonymous Call Rejection.
You may also want to see our advice on dealing with malicious and nuisance calls.
Cancel Caller Display
You can log in to your account and easily cancel Caller Display from My BT.
To do this:
- Visit our Calling Features page.
- Enter your BT ID password (if you’re not already logged in).
- Enter your phone number and email address, then select Continue.
- Scroll down to the 'Privacy' section and select Remove.
- At the bottom of the page, select Continue.
- You’ll see an overview of your request. Select Checkout.
- Confirm your email address and choose Continue.
- Finally, agree to the terms and conditions and then select Place Order.
That’s it – we’ll remove Caller Display from your service.
Download the BT Calling Features user guide (PDF doc, 170KB)