Welcome to BT

It's great to have you. You've joined millions of other customers who have services with us. And you'll find everything you need to get started right here.

Learn how to get started, activate your BT ID and track your order, plus get lots of great free apps and extras. Don't hesitate to ask us anything. We're always here to help.

Let's get started


We'll send you a few emails with your order summary, payment details and any online billing information so that everything runs as smoothly as possible.


If you booked an engineer, we’ll email to remind you of your appointment date and time. If you’re self-installing, your activation date is in your confirmation email.


We’ll let you know when your equipment will arrive. Follow the steps in the set-up guide to get started. It’s easy and only takes about half an hour.

Your BT ID

Activate your BT ID to start using your online services and access your extras. Just click on the link in the 'Activate your BT ID' email we send you to get up and running.

Can't find your email? Don't worry, you can sign up with your account number which you'll receive through the post.

Use your BT ID to:

  • Manage your account
  • View your bill
  • See your usage
  • Get your extras
Set up your BT ID now

Track your order

Getting excited yet? So are we. We'll let you know when your order is on the way and you can track your order online.

Track your order

Change your appointment

Don't worry if your schedule changes. Just let us know before noon the day before your appointment and we'll change it.

Change your appointment

Get set up

It's easy to get up and running with our help and guides.

BT Broadband

Find everything you need to get started, get all your extras and download our apps.

Set up broadband now


Learn how to set up BT TV or watch our easy-to-follow video to get big entertainment now.

Set up BT TV now

BT Mobile

Get up and running with BT Mobile with our step-by-step guides and help pages.

Set up BT Mobile now

All user guides

Find user guides for all our products. From hubs, phones, baby monitors and more.

See all user guides

Get even more


See your usage, pay your bill, check your order status or change appointments with the My BT app.

Get the My BT app

BT Sport

Watch BT Sport 1, BT Sport 2, BT Sport 3 and ESPN live or catch up when you’re on the go.

Get BT Sport

BT Wi-fi

Get free unlimited internet access at any of our five million UK wi-fi hotspots.

Get the BT Wi-fi app

More benefits

Like extras? We'll give you more benefits at no extra cost. You'll get virus protect, cloud storage and much more.

Log in to see your extras

Need more help?

Have more questions? Get more answers. We're here to help so you get the most of being a new BT customer.

Get more help

Contact us

We'll get you in touch with the right team.

Visit our contact us page >

Visit the BT forum

Ask questions or share your opinions with others in the BT Community.

Visit the BT forum >