We'll get you in touch with the right team.Visit our contact us page >
It's great to have you. You've joined millions of other customers who have services with us. And you'll find everything you need to get started right here.
Learn how to get started, activate your BT ID and track your order, plus get lots of great apps and extras. Don't hesitate to ask us anything. We're always here to help.
Learn how to get started, activate your BT ID and track your order, plus get lots of great free apps and extras. Don't hesitate to ask us anything. We're always here to help.
We'll send you a few emails with your order summary, payment details and any online billing information so that everything runs as smoothly as possible.
If you booked an engineer, we’ll email to remind you of your appointment date and time. If you’re self-installing, your activation date is in your confirmation email.
We’ll let you know when your equipment will arrive. Follow the steps in the set-up guide to get started. It’s easy and only takes about half an hour.
Activate your BT ID to start using your online services and access your extras. Just click on the link in the 'Activate your BT ID' email we send you to get up and running.
Can't find your email? Don't worry, you can sign up with your account number which you'll receive through the post.
Getting excited yet? So are we. We'll let you know when your order is on the way and you can track your order online.Track your order
Don't worry if your schedule changes. Just let us know before noon the day before your appointment and we'll change it.Change your appointment
It's easy to get up and running with our help and guides.
Find everything you need to get started, get all your extras and download our apps.
Learn how to set up BT TV or watch our easy-to-follow video to get big entertainment now.Set up BT TV now
Get up and running with BT Mobile with our step-by-step guides and help pages.Set up BT Mobile now
Find user guides for all our products. From hubs, phones, baby monitors and more.
See your usage, pay your bill, check your order status or change appointments with the My BT app.Get the My BT app
Watch BT Sport 1, BT Sport 2, BT Sport 3 and ESPN live or catch up when you’re on the go.Get BT Sport
Get free unlimited internet access at any of our five million UK wi-fi hotspots.Get the BT Wi-fi app
Like extras? We'll give you more benefits at no extra cost. You'll get virus protect, cloud storage and much more.Log in to see your extras
Have more questions? Get more answers. We're here to help so you get the most of being a new BT customer.Get more help