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Charges on your first BT bill

Your first bill is usually higher because:

  1. You’ll get a charge for next month (we charge products in advance), and a pro-rated charge for the time in between your first day of the service and your first bill. This charge is under each BT product in ‘Your regular charges’. Check where ‘Your regular charges’ are on your bill.
  2. You may get charged for equipment ( like a Hub or TV Box) and connection or engineer charges. These charges are in your account charges listed ‘One-off charges’. Check where ‘One-off charges’ are on your bill.

How to check your bill

Check your bill online

Use this sample bill for help finding the charges on your bill

Tap or click on this sample bill to understand each part of your bill. 

custom cursor gif Choose the part you need help with
online-first-bill Your bills and payments Thanks you - Your bill has been paid Broadband and Landline Your regular charges What you have used one off charges Bill total Previous Balance

The date your bill is produced - any calls, data, add-ons or purchase after this date will be charged on your next bill. It's not the day your payment is due.

Check when your payment is due

You’ve paid this bill. You don’t need to do anything.

Expand this section to get itemised charges for your plan, packages and usage for this month.

Your bill lists each product and how much it cost that month separately.

‘Regular charges’ are the fixed price of your product each month, including your plan and add-ons, for example, extra minutes or data boosts.

Your first bill will include the full product charge for the month ahead, and a a pro-rated charge for the time in between your first day of the service and your first bill.

Shows your usage – for example, calls you’ve made, data you’ve used, or films you’ve brought.

You’ll get charged £0 if that usage is included in your package allowance.

You may get charged a connection charge or an engineer visit on your first bill.

An engineer visit may have happened outside your home to get it connected to BT.

This is the amount you owe for the month. It includes package price for the month ahead, extra charges and purchases and any deductions, for example, discounts.

Pay your bill

The amount you owed us before the current bill.

If it’s a negative amount, your account is in credit and this amount will be deducted from how much you owe on this bill.

custom cursor gif Choose the part you need help with
paper-first-bill Bill date BT Account number and reference number Billing address info Your recent bill details Regular charges one off charges

The date your bill is produced - any calls, data, add-ons or purchases after this date will be charged on your next bill. It’s not the day your payment is due.

Your address -where we send the bill.

Change bill address

This is the amount you owe for the month. It includes package price for the month ahead, extra charges and purchases and any deductions, for example, discounts.

Pay your bill

‘Regular charges’ are the fixed price of your product each month, including your plan and add-ons, for example, extra minutes or data boosts.

Your first bill will include the full product charge for the month ahead, and a a pro-rated charge for the time in between your first day of the service and your first bill.

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