- change the bank your Direct Debit is paid from
- change the date of your Direct Debit
- cancel your direct debit
Change Direct Debit bank details
You'll need your:
- new bank details (account number and sort code)
- BT account number, which you'll find at the top of your latest bill or in My BT
Alternatively, you can call us on 0800 44 33 11.
Change your payment date
Select ‘Change when you pay’ in My BT to change your Direct Debit payment date.
You can’t change your Direct Debit payment date if you’re a BT Mobile customer.
We’ll adjust your charges on your next bill. For example, if your next payment date is later your first bill after changing will mean you pay for that extra amount of time.