We value your business and aim to provide you with a service you can trust and rely on. In 2019, we introduced automatic compensation. So, if your missed appointment, order or fault was raised after 1 April 2019, take a look at Automatic Compensation.
We'll credit any amounts that we owe you to your BT account.
In November 2017, Ofcom announced a Voluntary Code of Practice for communications providers to give customers automatic compensation.