Follow the steps below to contact BT using British Sign Language (BSL). All you need to use the SignVideo Interpreting Service is a PC with Windows (or a Macbook), a webcam, and a broadband connection.
If this is your first time, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Don't worry, this is easy: just follow the instructions once you are connected to the Web Access page.
This service to BT is free from your own home, Monday to Friday, 8am to 6pm.
Step 1: Click on the following SignVideo BSL Live link (opens in new window)
Step 2: Connect to a SignVideo interpreter and tell them you are calling BT
Step 3: You will then be connected to a BT advisor
If you have trouble connecting, please email help@signvideo.co.uk or call 020 8463 1120.
Video: How to use BSL when contacting BT
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