Digital Voice – our next generation home phone

It’s time to bring landlines into the digital age. Get ready to combine the convenience of your home phone with the clarity of HD, with Digital Voice. To experience HD quality calls and great new features, just plug in your new home phone (that we’ll send you for free) and you're ready to go.

Digital Voice – our next generation home phone

It’s time to bring landlines into the digital age. Get ready to combine the convenience of your home phone with the clarity of HD, with Digital Voice. To experience HD quality calls and great new features, just plug in your new home phone (that we’ll send you for free) and you're ready to go.

What’s included with Digital Voice 

Digital Home Phone

Includes a 500-number phonebook and built-in calling features.

Call Protect

Block incoming calls from unwanted and nuisance callers.

Call Waiting

Get an alert if someone calls you while you’re on the phone.

HD calling

Experience crystal clear sound on calls.

Voicemail

Receive and save messages if you miss a call.

Call Divert

Divert incoming calls to another landline or mobile number.


How to set up Digital Voice 

Digital Voice delivers your home phone service through your Smart Hub, and setting it up is easy.

1.

Plug your Smart Hub 2 into the power supply and the internet port.

2.

Plug your new Digital Home Phone into the power supply.

3.

Connect your new Digital Home Phone wirelessly. Just follow the enclosed instructions, check out the app, or see our

Set Up Guide

With Digital Voice you’ll no longer need your existing extension sockets – they won’t work with your new Digital Home Phone.


Your free Digital Home

Phone

When you upgrade to Digital Voice, you’ll need to swap your current home phone to a Digital Home Phone. You can choose from:

  • one free Advanced Digital Home Phone
  • two free Essential Digital Home Phones

Need more home phones?

Visit our store

Get to know your Digital home phone

See our Handset User Guide


Digital Voice vs our standard landline 

Call Waiting

Our standard home

phone service

Digital Home Phone(s) included

-

HD calling

-

Voicemail

Up to £5.50 extra per month

Call Waiting

Up to £5.50 extra per month

Call Divert

Up to £5.50 extra per month

Digital Voice

Digital Home Phone(s) included


HD calling


Voicemail

FREE

Call Waiting

FREE

Call Divert

FREE

Digital Home Phone(s) included

HD calling

Voicemail

Call Waiting

Call Divert

Our standard home

phone service

-

-

Up to £5.50 extra per month

Up to £5.50 extra per month

Up to £5.50 extra per month

Digital Voice



FREE

FREE

FREE

Frequently asked questions

Digital Voice will give you the same reliability, trust and familiarity of your current home phone service as well as giving you new benefits and features, such as crystal clear calling and the ability to block nuisance calls at the touch of a button.

And, for most households, the upgrade to Digital Voice won’t affect your day-to-day use of your home phone service.

No, you’ll pay exactly the same for Digital Voice as you do for our standard landline service.

It is possible to use your existing home phones, but we recommend taking advantage of the free Digital Home Phone to get all the benefits of Digital Voice.

If you choose to keep your existing home phones we’ll need to send you some extra equipment, to ensure they work with your Digital Voice service.

Like your cordless phones today, Digital Voice won’t work if there’s a power failure. So please make sure you have another way to make a call, like a mobile phone. If you can’t use a mobile phone at home, our battery back-up unit can keep your phone line connected for up to an hour.

No, Digital Voice will only work with the BT Smart Hub 2.

Healthcare and security alarms are not yet supported on the Digital Voice service. If you need to connect one of these alarms to your landline, we recommend that you don’t upgrade to Digital Voice at the moment.