If you have BT Broadband and EE TV, your TV service will be renamed BT TV on 15 October 2026. We're bringing your broadband and TV services together under the BT brand to make things simpler.
Manage and use TV
What can we help with?
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EE TV is changing to BT TV -
What can I do with the BT TV app? Manage your BT TV content in one place - view favourites, continue watching, access recordings and schedules, and track purchases and rentals from your TV box and app.
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TV PIN Reset your BT TV payment PIN, manage parental controls, change your PIN and get help if you've forgotten it. Includes NOW profile PIN support.
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TV channels guide Check the channel numbers for your preferred channels on the BT TV service. Listings cover use in Internet and Aerial Modes.
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Channels and packages Explore BT TV channels and packages, including entertainment, sport and add‑ons. Compare what’s included and tailor your TV plan with flexible monthly options.
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Accessibility options on BT TV Find out how to use accessibility features on your BT TV box, including Audio Description, subtitles, high-contrast colours and more.
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Set up the BT TV app on supported devices Watch live TV, on‑demand shows and blockbuster movies with the BT TV app. Stream on multiple devices, download content, cast to your TV and manage recordings anytime.
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Freeview explained Freeview is a service that offers free digital TV channels. Freeview channels are available on BT TV through your TV aerial (on the TV Box Pro); you can also watch a selection of subscription-free channels via your broadband internet connection (on the TV Box Pro and TV Box Edge).
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Adult Freeview channels on BT TV Hide or show Adult Freeview channels on your BT TV. Follow simple steps to update parental controls, manage channel visibility, and find help if you’ve forgotten your PIN.
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Manually update software Follow these simple steps to check if a software update is available manually at any time.
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About BT TV box standby modes | TV How to manage the three standby modes for your BT TV box: Smart Standby, Always Ready, and Energy Saver
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Opt out of marketing messages Find out how to opt out of marketing messages on BT TV
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Managing devices on your BT TV account | Help This article covers watching BT TV Store content on multiple devices through the BT TV app or Web Player and the restrictions that may apply.
Netflix on BT TV
The Netflix app is not supported on some older BT TV set top boxes. This article explains which TV boxes are affected, how to upgrade your device, and alternative ways to keep watching Netflix.
Find out more about Changes to Netflix
discovery+ on BT TV
The discovery+ app is not supported on some older BT TV boxes. This article explains which TV boxes are affected and other ways to keep watching discovery+.
Find out more about discovery+ on BT TV
HBO Max and TNT Sports
HBO Max launched in the UK on 26 March 2026. As part of this update, some TNT Sports experiences have changed.
Here’s everything you need to know.
HBO Max and NOW
HBO Max launched in the UK on 26 March. As part of this update, some NOW Entertainment experiences have changed.
Here’s everything you need to know.
Explore the BT TV app and web player, enhancing your viewing experience with easy access to live TV, on-demand content, and seamless streaming across devices.
More about the BT TV app and web player.
Go back to: TV help