Managing your NOW Membership

As a BT TV customer you have more viewing choice than ever with NOW.

NOW is available via monthly membership you can add or remove at any time. Watch on your BT TV box where you can record and pause your favourite shows, as well as on smartphones, tablets or gaming consoles via the NOW app.

Get general information about managing your BT account >

Adding or changing your NOW Membership on your BT TV package

NOW is available via monthly membership. You can add options or remove your membership at any time by logging into My BT or calling us on 0800 800 150.

Cancelling NOW Membership

Your NOW Membership will automatically renew each month. If you don’t want this, you cancel via My BT or by calling us. Any changes you make will take effect at the end of the 30-day period, so once you’ve cancelled an add-on you’ll be able to keep watching until then. No refunds will be given.

Managing your NOW devices

The NOW app is compatible with hundreds of devices including smartphones, tablets, Smart TVs and games consoles. You can install the NOW app on multiple devices, but you can only register it on six at the same time.

You can watch two devices at the same time, if you're watching on a BT TV Box, you'll need to leave NOW channels to start watching on the App. Then you can go back to watching NOW on your BT TV Box too. 

If you're watching on two BT TV Boxes then you can start them in any order. 

If you have NOW Boost or the HD add-on, you watch on up to 3 devices at the same time.

Find out what devices NOW is installed on in My BT.

Adding or removing devices

If NOW is registered on the maximum number of devices, you can remove one or more via My BT .

You can make up to three changes a month.

Renaming devices

If NOW is installed on two similar devices - perhaps you have two smartphones of the same model - it can be confusing. To make it easier to tell the difference you can rename your devices in My BT .

If you forget your NOW username and password

It’s easy to reset your log-in details by heading to the NOW dedicated page:

Reset Your NOW Password >

Changing your NOW email address

To change the email associated with your NOW Membership, you’ll need to contact NOW by visiting the My Account page or using NOW's echat service.

Moving home

If you move home you’ll be able to continue watching NOW using the app on your devices. Once your broadband and BT TV is set-up, you’ll be able to watch NOW on your BT TV box.

Cancelling BT TV

If you cancel your BT TV package, all the NOW shows that are included in your plan will finish on the day your BT TV contract ends. Any NOW passes you have will be available to watch until your next renewal date.

Update your billing address

You can change your contact details using My BT.  

Change your BT contact details >

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