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Can I watch BT TV in more than one room?

You can get BT TV in a second room with Extra Box. This gives you an additional non-recordable TV box to watch BT TV in another room at the same time. You can watch all the channels, Catch Up and On Demand services that you can view on your main box.

 

What do I need to get Extra Box?

  • Fibre broadband with speeds of 23Mbps or more
  • An Extra Box subscription
  • Two BT TV Boxes - both connected to your Hub via Ethernet or Mini Connectors
  • A separate aerial connection for your second box. We can help if you need an aerial or additional connection points.

Order Extra Box >

 

Things you need to be aware of with Extra Box

Using two boxes to stream content over your broadband connection requires greater broadband speed, so there may be occasions when you experience pixilation, failed recordings or an IPC6023 error message. If this happens, it may be because your broadband isn't fast enough to support everything you're watching or recording.

There are some steps you can take to fix this issue:

  • If you're watching an HD version of a channel, switch to the standard version - for example, BT Sport 1 instead of BT Sport 1 HD
  • Make sure you're set up correctly and your BT Hub is connected to your TV box via an ethernet cable, not Powerline Adapters
  • If you receive error IPC 6023, get more help for IPC errors >

 

 

Yes, you can buy Mini Connectors when you buy Extra Box.

Or you can buy Powerline Adapters at www.shop.bt.com >


No, there are no limitations for distance to the Hub, but a wired connection (by Ethernet or Mini Connector) must be made between each box and the Hub.


Extra Box is only available with an additional TV box. But if you want to watch on another device, you can use the BT TV or BT Sport app.


Your BT TV services are delivered through your broadband connection, so additional boxes increase the reliance on broadband speed. We have limited Extra Box to two boxes to make sure you get the best possible experience.


Yes, your parental control PIN can be set to the same number on both boxes.


Your Payment PIN is used to purchase box office movies in the BT Player which is available in the On Demand section on YouView.


Yes, both boxes must be connected to the internet to view all channels and access On Demand and Catch Up services.



 

Yes, you can buy and watch on either box with an Extra Box subscription. You will only be able to watch on one box at a time.


No, recordings are only viewable on the box on which they were recorded.


Yes, with an Extra Box subscription you can watch BT Sport on both boxes. 

No, if you've got our HD Add-On you can watch HD channels on both boxes.



Extra Box is available on a monthly rolling contract.

If you cancel your Extra Box subscription within the wider BT TV contract, you'll have to pay until the next month starts (the same date that your original contract started). You will need to return your Extra Box too, otherwise you may be charged. 




Yes, if both boxes have been supplied by BT you can add the Extra Box subscription to your BT TV account, to access BT TV services on both boxes.




And don't forget the BT Sport App

If you're a BT Sport subscriber you can watch BT Sport on the move and in different rooms at home, either via the BT Sport App or via the BT Sport Second Box service (see www.btsport.com). If you have the technology at home to connect your PC, laptop, or handheld device to your TV (such as a Google Chromecast device), then you can stream BT Sport programmes from the app or online player straight to your TV.

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