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Sign up to ex-directory services

The UK’s ageing and unreliable copper landline network is being retired.
When BT contacts you, take action to avoid disruption to your home phone or broadband services

Further information and support are available on our Connected Together website, or by calling 0330 1234 150.

If you wish to limit the ways in which your directory details are listed, you can choose one of the following options:

Ex-directory - No calls

Your details will not be included in the Phone Book and will not be available via BT 118500 Directory Enquiries, nor our online directory service

Directory Enquiries Only

Your details will be disclosed only through Directory Enquiries. This means your details won’t be printed in the Phone Book and won't be available on our online directory service

Both options are free, and you can sign up by calling 0330 123 4150 between 8.30 am and 5 pm, Monday to Friday. 

You might also like to opt out of receiving unsolicited calls by signing up to the Telephone Preference Service.

 

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