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My phone's keypad not responding?

The UK’s ageing and unreliable copper landline network is being retired.
When BT contacts you, take action to avoid disruption to your home phone or broadband services

Further information and support are available on our Connected Together website, or by calling 0330 1234 150.

The keypad lock is probably on. When the keypad lock is on, a keypad lock icon appears on the handset display. See your user guide for instructions on how to turn off the keypad lock.

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