Fix a problem

What can we help with?

• Interference or noise on my phone

  Follow these steps to help resolve noise on your BT landline phone.

• Incoming calls too quiet?

  Simple steps to help if you are having difficulty hearing your caller: here are some things you can check.

• Test your landline

  The best way to solve problems with your landline is to use our personalised online troubleshooter.

• Problem with my home phone

  Report or find a fix to landline problems online, check your equipment and explore Digital Voice solutions.

• Help with Digital Voice

  Quick links to support articles to help you with issues with your Digital Voice service.

• Help with nuisance/scam calls

  Quick links to get help if you're getting nuisance or scam calls on your landline.

• Report damage to BT street equipment

  Cables, poles, cabinets and manholes are looked after by Openreach, call us on 0800 023 2023 (option 1) to report any damage.

• Problems with Battery Back Up

  Your Battery Backup (BBU) provides at least an hour of broadband service if there's a power cut. Learn how to troubleshoot if you have a problem with it.

• Find my BT phone number

  This article covers how you can find your BT landline number using simple methods.

• Can’t read or use the phone book?

  Find out what to do if you can’t read or use the phone book. Explore BT’s accessible options, including large print, Braille, audio formats, and online directories.

• Help with calling someone who is deaf, hard of hearing or speech impaired

  Learn how to call someone who is deaf, hard of hearing or speech impaired using BT’s Relay UK service. Simple steps to connect and communicate easily.

• Can’t use a voice telephone?

  Find out how the Relay UK Service helps people with hearing or speech difficulties make phone calls using a smartphone, tablet or computer.

• Help for people with particular needs

  We have a wealth of information and advice on how you can use the phone, internet and TV to carry on doing what's important to you.

• Why do the batteries keep running low on my cordless phone?

  Help if you're having issues with your cordless phone losing charge.

• Cordless phone showing Searching, Base or Range out?

  Help for landline users who are dropping calls with cordless phones, losing connection.

• Cordless phone keeps showing Register?

  If your cordless phone keeps showing "Register", please follow these steps.

• Why doesn't my cordless handset ring?

  If your cordless phone doesn't ring, please try these checks.

• I don't get a good range with a cordless phone

  Help if you're finding that you're dropping calls around your home with a cordless phone.

• Answering machine not recording messages?

  Simple steps to get your answering machine to record your messages.