Landline and Digital Voice

What do you need help with?

• Account and billing

  BT account and billing for help managing your account, viewing, paying or understanding your bill, or switching your BT broadband when moving home.

• Calling features and security

  Explore BT calling features like Call Protect, Caller Display, and Call Diversion. Learn how to manage calls and keep your landline secure with easy guides.

• Digital Voice

  Manage your BT Digital Voice service—set up handsets, use calling features, back up contacts, fix call issues, and stay connected during power cuts.

• Directory Information

  In March 2024 BT Phone Book will officially be closed down. This article explains BT Phone Book closure and how to order the printed version of phone book.

• Fix a problem

  Fix problems with your landline or Digital Voice service or report damage to outside BT equipment.

• Getting set-up

  Discover everything for need for getting set up with a BT Landline. Find out about line rental, add-ons, charges and help available for people with impairments.

• Manage Service

  Set up and use your landline service