BT Home Phone help

What do you need help with?

• Home phone services

  Find out about phones, plans and services available with a BT home phone.

• Get set up

  Simple steps to get set up with a BT Home Phone. Find out about line rental, add-ons, charges and help available.

• Manage your BT Home Phone

  Support if you're moving home, or you want to change your services.

• Fix a problem

  Fix problems with your home phone service or report damage to BT equipment outside your home.

• Calling features

  Take control of your home phone, improving both call handling and protection from unwanted contacts, with clear guides for each feature.

• Home phone user guides

  BT phone user guides and manuals. Get help setting up BT home phones, using features, fixing problems and managing your phone service.

• About Digital Voice

  Explore what the BT Digital Voice service can offer, including handsets, accessories, calling features and more.

• Digital Voice handsets

  Find out more about available Digital Voice handsets and accessories for your service.

• Set up your Digital Voice service

  Follow these simple steps to set up your Digital Voice service, including connecting your hub and phone, and what happens when you switch over to Digital Voice.

• Set up and use a Digital Voice Adapter

  A Digital Voice Adapter lets you place your handset wherever it suits you best in your home for your Digital Voice service.

• Set up a Battery Back Up

  A Battery Back Up can power your BT Smart Hub and Openreach modem, so you can still make essential calls with the Digital Voice service.

• Manage your Digital Voice service

  Quick help with using your Digital Voice service, including your calling features, multi call, and what the messages on your handset mean.

• Digital Voice: Fix a problem

  Whether it's issues with connecting calls, call quality, phone extensions or your Digital Voice handset, we have simple solutions to help you.

• Phone Book

  Get a free PDF copy of your local phone book following the closure of the printed BT Phone Book.