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How do I cancel Caller Display?

The UK’s ageing and unreliable copper landline network is being retired.
When BT contacts you, take action to avoid disruption to your home phone or broadband services

Further information and support are available on our Connected Together website, or by calling 0330 1234 150.

You can log in to your account and easily cancel Caller Display from My BT.

To do this:

  1. Visit our Calling Features page.
  2. Enter your BT ID password (if you’re not already logged in).
  3. Enter your phone number and email address, then select Continue.
  4. Scroll down to the 'Privacy' section and select Remove.
  5. At the bottom of the page, select Continue.
  6. You’ll see an overview of your request. Select Checkout.
  7. Confirm your email address and choose Continue.
  8. Finally, agree to the terms and conditions and then select Place Order.

That’s it – we’ll remove Caller Display from your service.

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