Our free Protected Services Scheme prevents your phone line from being disconnected if you can’t pay your bill due to exceptional circumstances.
For example, this might be because you or someone you know has:
- an illness that requires a stay in hospital
- Alzheimer's or another dementia or
- any other cognitive problems.
By joining the scheme, you can nominate someone else we can contact, so that your phone line isn't disconnected if your bill is unpaid.