All about Call Diversion

Call Diversion lets you divert your calls to almost any phone, including your mobile. Call Diversion can also divert calls while your phone line is in use.

To use Call Diversion, you'll need a touch-tone phone switched to tone dialling. Most modern phones have this feature.

Digital Voice handsets allow direct access to this feature, so you can divert your calls to your mobile when you are going out for the day or on holiday.

The Call Diversion service can also be switched on by pressing the star (*) and # keys on other handsets connected directly to your Hub.

How much does it cost?

The Call Diversion service is free for Digital Voice customers.

Calls diverted to a BT mobile, BT Landline, or BT Digital Voice service are free.

Calls to any other service will be charged at the standard rate for calls to that service. If these calls are available in any inclusive call package, they will be included in that package.

For our latest prices, please go to the BT Residential Phone Tariff; note that this is a PDF document. 

Cost of the calls

You’ll be charged for the duration of any diverted calls, plus the standard call setup fee. The Call Diversion cost per minute will be the same as when you make a call from your landline (outside your calling plan's inclusive minutes).

The cost of a diversion will depend on:

• the duration of the diverted call
• the type of number you're diverting to.
  Diverting to a mobile number will cost more than a landline

How to get Call Diversion

You can easily add or remove Calling Features online.

For Digital Voice customers, Call Diversion is included in your service.

Using Call Diversion

If you need to order Call Diversion, it may take up to 24 hours to become available. Digital Voice customers, Call Diversion is included in your service with no delay.

To divert your calls, follow these instructions on the telephone line you want to divert from:

Divert all calls

1. Dial *21* (star, 2, 1, star).
2. Enter the phone number you want to divert to.
3. Press # (hash key).

An announcement will tell you that you've successfully set up the diversion. 

Divert any calls you don't manage to answer within 15 seconds

1. Dial *61* (star, 6, 1, star).
2. Enter the phone number you want to divert to.
3. Press # (hash key).

An announcement will tell you that you've successfully set up the diversion. 

Divert calls when your phone is engaged

1. Dial *67* (star, 6, 7, star).
2. Enter the phone number you want to divert to.
3. Press # (hash key).

An announcement will tell you that you've set it up successfully.

Divert calls using a Digital Voice handset

1. From the voice menu, first select the Calling Features options.
2. Select Call Diversion.
3. Select Set Up.
4. Enter the number you would like to divert calls to.
5. Select Set Up to complete the process.

How to check which numbers you're diverting calls to

To check the diverts you've set up on your line, follow these instructions:

• To check the number you've set up for divert all calls: *#21# (star, hash key, 2, 1, hash key)
• To check the number you've set up for calls you don't manage to answer within 15 seconds: *#61# (star, hash key, 6, 1, hash key)
• To check the number you've set up when your phone is engaged: *#67# (star, hash key, 6, 7, hash key)

Using Call Diversion and Call Barring together

If you've got Call Barring and want to use it with Call Diversion, you must switch Call Diversion on first. 

Switching off Call Diversion

To switch off Call Diversion:

• Switch off "divert all calls" dial: #21#
• Switch off a diversion you've set up for calls you don't manage to answer within 15 seconds, dial: #61#
• Switch off a diversion you've set up when your phone is engaged dial: #67#