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All about Call Diversion for Digital Voice

What is Call Diversion?

Call Diversion lets you divert your calls to almost any phone, including your mobile. Call Diversion can also divert calls while your phone line is in use.

Digital Voice-specific handsets allow direct access to this feature, so you can divert your calls to your mobile if you are going out for the day, or when going on holiday.

The Call Diversion service can also be switched on by pressing the star (*) and # keys on handsets connected directly to the Hub.

 

How much does it cost?

The Call Diversion service is free for Digital Voice customers.

Calls diverted to a BT mobile, BT Landlines or BT Digital Voice services are all free.

Calls to any other service will be charged at the standard rate for calls to that service. If these calls are available within any inclusive call package, they will be costed within it.

 

How do I get it?

Call diversion is included within your service.

 

How do I use Call Diversion?

You can use Call Diversion in the following ways: 

  • Using a handset that has an in-built Digital Voice service. This is easily identifiable by the HD logo on the handsets. 
  • Logging into My BT
  • Via a handset plugged into the home Hub

 

How to divert calls using a Digital Voice-supplied handset

  1. From the voice menu, first select the Calling Features options
  2. Select Call Diversion
  3. Select Set Up 
  4. Enter the number you would like to divert calls to 
  5. Select Set Up to complete the process 

 

How to divert calls by logging into My BT 

You'll need a BT ID to log into My BT. If you don't have one, you can register online for a BT ID

  1. Log into My BT
  2. On your Profile screen, select Manage on the Digital Voice tile
  3. Find Call Diversion in 'Your Digital Voice features' section at the bottom of the page and click Manage
  4. Follow the steps on the next screen

 

How to divert calls using a phone connected directly to a Hub

To divert your calls, follow these instructions on the telephone line you want to divert from:

To divert all calls:

  1. Dial *21* (star, 2, 1, star)
  2. Enter the phone number you want to divert to
  3. Press # (hash key)

An announcement will tell you that you've successfully set up the diversion. 

To divert any call you don't manage to answer within 15 seconds of it ringing:

  1. Dial *61* (star, 6, 1, star)
  2. Enter the phone number you want to divert to
  3. Press # (hash key)

An announcement will tell you that you've successfully set up the diversion. 

To divert calls when your phone is engaged:

  1. Dial *67* (star, 6, 7, star)
  2. Enter the phone number you want to divert to
  3. Press # (hash key)

An announcement will tell you that you've successfully set up the diversion. 

 

How to check which numbers you're diverting calls to 

  • To check the number all calls are diverted to, dial *#21# (star, hash key, 2, 1, hash key)
  • To check the number that calls you don't manage to answer within 15 seconds are diverted to, dial *#61# (star, hash key, 6, 1, hash key)
  • To check the number calls are diverted to when your phone is engaged, dial *#67# (star, hash key, 6, 7, hash key)

 

Using Call Diversion and Call Barring together

If you've got Call Barring and want to use it with Call Diversion, you must switch Call Diversion on first. 

 

Call Diversion with Call Minder or Voicemail 

If you use Call Diversion with either of these services, Call Diversion will take priority over the handling of the incoming call. 

When you have both Call Diversion and Voicemail and choose to activate Call Diversion, you will not hear the usual interrupted dial tone to indicate that the diversion is active. You'll only hear a change in dial tone when there is a new message on Voicemail  

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