How do I find my landline number?


If you have a landline service in your name with BT or another company, and you're struggling to find your current landline number you can try:

     1. Looking at a recent bill from your current provider

    2. Calling your mobile number from your landline phone

Yes, a landline comes as standard when we provide broadband, home phone and TV services.

You’ll probably have a landline if you currently pay for broadband and/or a landline phone service from BT or another company. 

You’ll also have a phone number for that landline – even if you don’t have a phone plugged into the line. 

Having your landline number helps us get your new service up and running as quickly and smoothly as possible. We can:

    1. Transfer your current phone number to your new account
    2. Cancel your old service for you

Yes, we’ll give you a new landline number when we set up your service.

You can still order BT services, but you won’t be able to keep your current landline number.

Please note: If you don't give us your landline number, you may need to contact your current provider to cancel your service.

Thanks for your feedback

Please select one feedback option


Need more help?