Scam calls

Fraudsters are known to make calls claiming to work for BT, when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

We take these cases very seriously. So please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

BT Scam Calls

We've all had calls from people claiming to work for BT, when it's actually a scam. They often ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

We take these cases very seriously. So please let us know if you've been the victim of a scam call so we can work to stop fraudsters in their tracks.

Think you've been hit by a scam call?

Report a scam call

What to look out for

There are some things we'll never ask you for over the phone. If someone claiming to be from BT asks you any of these, it's probably a scam.

Your computer

We'll never:

Your broadband service

We'll never call and:

Your bank account

We'll never:

Ways you can stay protected

Call Protect logo

Call Protect

This helps you block calls from suspicious numbers. Our blacklist diverts 99% of known nuisance numbers and you can create your own blacklist to block other numbers too. But remember, we can't block 100% of these calls, some may still slip through when the scammers change their number.

Virus Protect logo

Virus Protect

You can protect two devices from viruses and spyware with McAfee® Intel Security that's included in all our broadband packages.

Web Protect logo

Web Protect

Keep you and your family safe when browsing online. Web Protect warns you when you're about to visit a website that may have harmful content on it.

Here's some helpful links