Download and use the BT Email app
Get the most from your BT Email on the go: Manage your emails with the BT Email app. Keep your app updated to benefit from the latest security updates, bug fixes and new features.
Download or update your BT Email app
Apple/iOS devices
Download the latest version of the BT Email app from the Apple App Store.
Android devices
Download the latest version of the BT Email app from the Google Play Store.
Update to the latest version to stay connected and secure. The BT Email app is available for devices running:
- Apple/iOS 16.0 or later
- Android 11 and later
Older versions of the app will be blocked, so it’s important to update as soon as you receive an invitation.
Logging into the BT Email app
Use your login details when prompted. If you've forgotten your details or don't know them, select "Forgot log-in details?" and follow the prompts.
If you need more help logging into your BT Email.
Problems with downloading or installing the BT Email app?
If your device doesn't support the BT Email app, or you're a BT Basic Email customer, you can access your email through a web browser:
- Go to BT email.
- Enter your account details.
- Read and manage your emails.
Your BT Email app questions answered
Here are some common questions around the BT Email app.
If these don't give you the answer you're looking for, ask on our dedicated BT Email app community page.
You can only add extra BT email addresses to your app (i.e. ones that end in @btinternet.com, @btopenworld.com, or @talk21.com).
Here's how to do this:
Add an account in the BT Email app
- Select Settings.
- Select Manage Accounts.
- Select Add account.
- Type in the email address you want to add. You can write something in the Description field to remind you which email this is (e.g., "My work email"). You might also want to use the Display Name to set the name shown on emails you send in this app (e.g., "From: Jane, Architect").
- Type in your email account password.
- Select Save.
To access all the contacts in your email account while using the BT Email app:
- Select Settings.
- Select Contact Source.
- Select Server Address Book.
No, access your email using webmail at https://www.bt.com/help/email/bt-email-login.
Please use webmail at https://www.bt.com/help/email/bt-email-login or an alternative email app.
Make sure your device meets the minimum version, uninstall the old app and reinstall. Try an alternative device, use webmail at https://www.bt.com/help/email/bt-email-login or an alternative email app.
Make sure your device meets the minimum version requirements, then uninstall the old app and reinstall. Try an alternative device, or use webmail at https://www.bt.com/help/email/bt-email-login. or an alternative email app.