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BT door-to-door sales

BT Sales Agents and Field Sales partners from Money Expert may visit you at your home, to ensure you receive the best possible service experience. They can advise you on all our great packages and help with any queries.

What to expect during a visit from us

Our agents will be clear, concise and transparent but it’s important to check they really are us. Never give anyone access to your home or personal information if you don’t know who they are.

Our Field Sales agent will show their BT Group or Money Expert ID and introduce themselves, talking through various relevant products and services. 

If you're interested in one of our packages, the Field Sales agent will ask one of our BT contact centre advisors to give you a call to complete your order.

Once you have received the call, the Field Sales agent will leave.

Agents wear a uniform which has official branding. On their black or dark aqua jackets you can see the EE and Money Expert logos.

The agents will carry an ID card on a lanyard. The front of the card shows the agent's name, ID badge number and photo. On the back of the card is our telephone number, call us on 01244621039 to verify the agent's identity. Standard charges apply.

 

Your personal details

At no point does the Field Sales agent need to take any cash, bank, or card details. Instead, they will arrange for our BT call centre to contact you. 

We won’t use your details for marketing, without your prior consent. For more information follow this link: BT's Privacy Policy.

Inviting the agent into your house

It's not necessary to invite the agent into your property. 

Although we don't need to enter your property, you're welcome to invite the agent in if you want to. They will need to leave the property once the BT call centre advisor has called you back.

Changing your mind about your order after the visit

Please follow the cancellation procedures outlined in your order confirmation email, if you change your mind or would like to amend your order.

If you suspect fraud

Contact BT for help and support as soon as possible.

We have a range of ways you can get in touch. Please quote 'door-to-door' when calling. The BT contact centre advisor will use this code to access internal systems and provide you with all the information you may need.

 

From a BT or EE mobile: 150

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

Monday to Friday 8 am - 9 pm

Weekends and bank holidays 8 am - 8 pm

Giving feedback

Contact BT for help and support; We have a range of ways you can get in touch. Please quote 'door-to-door' when calling.

From a BT or EE mobile: 150

From the UK: 0800 800 150

From outside the UK: +44 150 174 7714

Monday to Friday, 8am to 9pm

Weekends and bank holidays, 8am to 8pm

You can also complain by post.

We aim to respond to complaints within 28 days. It might take longer.

Include your phone number, email address and BT account number, if you have one.

Send your complaint to:

BT plc

PO Box 334

Sheffield 

S98 1BT

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