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Tips for using Hybrid Connect

How do I know I'm using Hybrid Connect?

The light on your Smart Hub 2 will turn purple, and the signal bars on your Hybrid Connect will turn white.

This might happen because your BT Broadband is new, and your service isn't live yet. 

Or there might be a problem with your broadband. First, please check that the broadband cable is probably connected to your Smart Hub 2. If it is, troubleshoot your broadband  or call us at 0800800150.

 

Where should I put my Hybrid Connect?

The Hybrid Connect device works best when it’s attached to a Smart Hub with an Ethernet cable. But it can connect to the hub without it. So if you’ve set up Hybrid Connect and your 4G signal isn’t strong enough, it’s time to try moving your device to another location. Your Hybrid Connect device will then connect to your Smart Hub using wi-fi.

Look for a location that’s:

  • Well ventilated
  • Raised up from the floor
  • Away from other electronics
  • Near a plug and a window
  • Relatively close to your hub

The lights on the device will tell you when you’ve found a good spot. The central light should turn blue and the 4G signal icon should have as many lit-up bars as possible.

If your 4G signal isn't strong enough, try moving your Hybrid Connect away from your Smart Hub. You're looking for a place where as many of your signal bars light up as possible. 

If your central light turns orange, you're starting to move your Hybrid Connect too far from the Smart Hub and may want to move it a bit closer. 

If your central light turns red then your Hybrid Connect is definitely too far from your Smart Hub - try another location that's closer.

If your Hybrid Connect can't pick up a 4G signal contact us on 0800800150. 

How fast will my connection be with Hybrid Connect?

Hybrid Connect uses the EE mobile network to give you a connection of up to 30 Mbps (download speed) and 5 Mbps (upload speed). But your speed might vary depending on the mobile signal to your Hybrid Connect and how busy the network is.  

Most things you do online work fine with Hybrid Connect - e.g., browsing, streaming, smart TVs, smart doorbells (Ring) and smart thermostats (Hive and Nest) should all work well.

If your connection is slow, try moving your Hybrid Connect to get a better signal. 

 

Will Hybrid Connect affect my landline, BT TV or BT Sport?

Unfortunately, when you're connected via Hybrid Connect to the mobile network, your Digital Voice landline won't work. If you have to make a call you'll need to use your mobile.

Any extra TV channels (subscription channels) you get through your set top box won't work either.

But you can still watch this content on your TV app, and you can watch BT Sport via BT Sport app.

Freeview channels and streaming channels aren't affected by Hybrid Connect.

 

What do the lights on my Hybrid Connect mean? 

 

 

 

Solid green circle

What it means

Your device is starting up.

Flashing green circle

What it means

Your device is not paired to your hub.  Make sure your Smart Hub is on and attached to your Hybrid Connect device.

Solid blue circle

What it means

Your device is paired with your hub.

Flashing blue circle

What it means

Your device is pairing with the hub.

Solid orange circle

What it means

Your device is too far from the hub.

Solid red circle

What it means

There's a problem. Restart your device, and if the light is still red get in touch.

Flashing red circle

What it means

Your device cannot connect. Try moving Hybrid Connect. If you still cannot connect to the mobile network, contact us.

Solid blue bars

What it means

Your device has a strong mobile signal (two or three bars are good).

Flashing blue bars

What it means

Your device is connecting to the mobile network.

Partially blue bars

What it means

Your mobile signal is not strong.

Solid white bars

What it means

Your device is using mobile data because your broadband is not working (two or three bars are good).

Partially white bars

What it means

Your mobile signal is not strong.

Solid red bars

What it means

There's a problem with your device. We'd like to help so please get in touch.

Flashing red bars

What it means

Your device cannot connect to the mobile network.

Colour/ Shape

What it means

Solid green circle

Your device is starting up.

Flashing green circle

Your device is not paired to your hub.  Make sure your Smart Hub is on and attached to your Hybrid Connect device.

Solid blue circle

Your device is paired with your hub.

Flashing blue circle

Your device is pairing with the hub.

Solid orange circle

Your device is too far from the hub.

Solid red circle

There's a problem. Restart your device, and if the light is still red get in touch.

Flashing red circle

Your device cannot connect. Try moving Hybrid Connect. If you still cannot connect to the mobile network, contact us.

Solid blue bars

Your device has a strong mobile signal (two or three bars are good).

Flashing blue bars

Your device is connecting to the mobile network.

Partially blue bars

Your mobile signal is not strong.

Solid white bars

Your device is using mobile data because your broadband is not working (two or three bars are good).

Partially white bars

Your mobile signal is not strong.

Solid red bars

There's a problem with your device. We'd like to help so please get in touch.

Flashing red bars

Your device cannot connect to the mobile network.

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