From 11 January 2019 if you're a new customer or re-contracting mobile, broadband or landline, you’ll see new terms and conditions that tell you that your prices will increase by the Consumer Price Index (CPI) each year. This is an annual increase with the first increase impacting customers starting from March 2020.
Each year we will adjust the amount you pay per month according to the Consumer Price Index (CPI) rate of inflation. This rate is announced in January each year and we will adjust your bill by this amount in March of the same year. For example, if the CPI rate announced in January 2020 is two per cent, then your monthly payments from March 2020 will increase by two per cent.
This reflects the increase in the costs to run and invest in the network and service that we provide.
The Consumer Price Index (CPI) is a measure of whether the cost of goods and services is going up or down based on average price changes from across several industries. A new index is published every month. There’s lots more information on the Office for National Statistics website, search ‘CPI ONS’ for more.
Starting in March 2020, the price you pay each month for your mobile, broadband and landline services will be adjusted each year, according to the CPI rate of inflation. We’ll use the rate published in January. And we’ll change your monthly price from March of the same year.
For example, if the CPI rate announced in January 2020 is two percent, your monthly payments from March 2020 would increase by two per cent. This would mean a monthly price of £40 would go up to £40.80 in March 2020.
We'll use the CPI from December each year (which is published in the following January).
It measures the average change in prices for consumers across the country, over the last 12 months. We calculate the price change by adding the CPI percentage to the price of your monthly landline, broadband and mobile price plan(s).
Your broadband, mobile and landline monthly plan prices will go up in line with any change in the rate of CPI. Lots of our extra charges, like out-of-allowance calling rates and your optional add-ons will go up in line with CPI too. Have a look in the terms and conditions for each of your services for the full list of charges.
These changes will apply to anyone starting or renewing a broadband, mobile or landline contract on or after 11 January 2019. Although, the annual CPI price increase won’t start until March 2020.
The price of our pay monthly plans increases in line with CPI so we can keep pace with inflation. This reflects the increase in the costs to run and invest in our network and service we provide you, and allows us to invest in new technology and make sure we give you the best possible service.
If you have broadband or a landline with us, the price increase to the price you pay for your plan(s), taking account of any discounts you get. So the price you pay each month will go up by the amount in the CPI.
If you have broadband with a mobile plan (and therefore the £5 mobile discount), we’ll work out CPI in the same way - by applying CPI to the discounted monthly price you pay, whether you’re in or out of contract.
If you only have mobile with us, it’s slightly different. We’ll work out CPI using the monthly price you pay, minus £5 and then add that to your monthly price.
For example, if you pay £13 a month for your mobile plan, we’d work out the price increase by applying the CPI percentage to £8 (£13 minus £5). We’d then add that price increase amount to the £13 monthly price. This is to make sure the price change is the same for all our mobile customers on the same plan.
You can log into bt.com/mybt to see more information about your price plan(s).
If you’re within your minimum term when the prices go up, you can cancel your contract. But there will be a fee for cancelling early. If you’re outside of your contract period you can end your contract at any time without any fees.
If you upgrade to another landline, broadband or mobile plan on or after 11 January 2019, your new contract will be subject to the annual CPI price increase each March.