Why has my Monthly Payment Plan increased?

You can manage the way you pay at www.bt.com/managepayment. Your Monthly Payment Plan amount may go up if it no longer covers what you're spending. This could be because:

You can manage the way you pay at www.bt.com/managepayment >

Your Monthly Payment Plan amount may go up if it no longer covers what you're spending.

This could be because:

  • You're making more calls outside of your plan than you were before
  • A discount on your account has come to an end
  • You’ve changed your calling plan or broadband package and we’ve had to adjust your monthly amounts
  • A one-off charge has meant that your monthly payments aren't enough to cover your charges for the quarter

I don't understand charges on my Monthly Payment Plan bill >

 

What are my options?

 

Option 1: Make a one-off payment

If you have some debt on your account that's increasing your monthly payments, you can make a one-off payment into your plan with a debit or credit card. You’ll need your account number to hand to do it.

This can reduce the amount you pay in the months to follow.

Make a one-off payment >

 

Option 2: Change your payment method

You can move to Whole Bill Direct Debit. Some customers don't think Monthly Payment Plan is for them any more, or disagree with the amount we request monthly. If this is you, you can change your account to Whole Bill Direct Debit and pay monthly or quarterly. This can also be better for customers whose charges vary.

How do I set up a Direct Debit? >

 

Option 3: Do nothing

We'll go ahead with the reassessment and your monthly payment will increase to the amount we told you about on your bill.

If you expect your usage to come down, you can just wait one quarter. If your usage charges go down enough, we'll be able to reduce your monthly charge.

For more information, go to What is a Monthly Payment Plan? >

 

Need help understanding your bill? Our step-by-step Bill Explainer answers all the common queries we receive:

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