I haven't received my bill

We work with Royal Mail to make sure that you receive your bill as quickly as possible. We have a guarantee that your bill will reach you within seven days, so please allow for this if you're expecting one.

If you used to get your bills in the post but we seem to have stopped sending them, it could be because you've recently signed up for Line Rental Saver. If you have, then we'd have switched you to online-only billing.

To see your latest bill immediately, just sign in to My BT with your BT ID.

If you haven't got a My BT account, you can sign up by creating a BT ID at My BT. Sign up to My BT now. All you need is an email address and your account number, which you'll find at the top of your latest bill.

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